Technical Application Specialist | BisTrack

Future Opportunities - Join Our Talent Community!

Are you a seasoned problemsolver with strong technical expertise and a passion for helping customers succeed? We're building a pipeline of experienced Technical Application Specialists to connect with talented professionals who may be a great fit for future openings on our team.

As our hiring needs evolve, we're excited to stay connected with professionals who may be a great fit for upcoming opportunities. This posting offers a space for you to express interest and explore what this role could look like in the future.

As a Technical Application Specialist, you will diagnose, troubleshoot, repair, and debug software, network systems, and hardware. You will be responsible for documenting and escalating issues as necessary. We are seeking applicants with strong analytical skills, excellent communication abilities, and a passion for technology.

What You Will Be Doing

• Investigate and document customer application support cases, gathering the information needed to resolve or escalate issues.
• Troubleshoot multitier software environments, including SQL, web servers, devices, printers, and networkrelated errors.
• Collaborate with support, development, QA, and professional services to drive resolution and communicate customer needs.
• Understand customer business workflows and how they interact with the application.
• Perform rootcause analysis and coordinate crossteam efforts when deeper investigation is required.
• Manage and follow up on assigned cases, providing clear, professional updates and ensuring a strong customer experience.
• Occasionally participate in onsite visits or customer events as needed.

What We're Looking For

• 3+ years of relevant technical support experience.
• Related postsecondary education or equivalent industry experience.
• Comfort working in highvolume support environments.
• Strong organization skills and ability to manage multiple cases at once.
• Ability to work well under pressure while delivering excellent customer service.
• Strong presentation, communication, troubleshooting, and analytical skills.
• Excellent verbal and written English

Why Join the Pipeline?

Joining this talent pool means:

• You'll be among the first contacted when a Technical Application Specialist role opens.
• You'll have an opportunity to connect with our recruiting team to learn more about upcoming needs across different product lines (e.g., Kinetic, Eagle, BisTrack).
• We can explore potential alignment with specialized areas (SQL, ERP Applications, Network etc).

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Range:

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter: