Travel Ops Supervisor

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

Jack Henry is seeking a Commercial and Corporate Travel Operations Supervisor to oversee and coordinate the activities of our commercial travel operations. The ideal candidate will have extensive experience in customer service, as well as a solid understanding of commercial travel operations. We are looking for someone to step into and develop into a people leader, while maintaining business operations for commercial travel across the organization.

This position is a hybrid role requiring at least 2 days per week in the Monett, MO office location.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Coordinates the activities of the travel staff and communicates pertinent information to employees and resolves any scheduling issues.
• Ensures that counselors maintain training to be competent and confident in their job duties.
• Trains, mentors and grows travel counselor staff in preparation for advanced roles and duties.
• Extensive knowledge of corporate or commercial travel would be helpful.
• Works closely with Senior Manager keeping leadership informed of priorities, needs and problems. Maintains day-to-day records and reports of progress.
• Assists in the development, documentation, and execution of company travel policies and procedures.
• Ensures the accurate compilation, analysis and reporting of travel data.
• Serves as a liaison between the outside travel management companies and the corporate travel department. Responsible for coordinating activities with on-site contractors or outsourced resources providing travel services.
• Performs Quality Control evaluations to ensure safety, customers are taken care of in a timely manner and compliance with all policies and procedures.
• Assists travelers with escalated issues pertaining to their travel.
• Arranges transportation, lodging, accommodations, and other travel services for company employees when additional help is needed at busy times.
• Evaluates and makes decisions for corporate air travel; updates and creates flight schedules, reviews weight and balance restrictions and FBO selections to schedule flights and resolves issues, schedules pilots keeping in mind flight configuration and AMP restrictions, coordinates information concerning flight activity (delayed flights, weather issues and other issues) and communicates to flight crews, passengers and maintenance and ground handlers as necessary.
• May perform other job duties as assigned.

What you'll need to have:

• Must have a minimum of 6 years of experience in customer or travel service.
• Must be able to travel 10% and available to be onsite in our Monett, MO office location on an as needed basis.
• Excellent communication and customer interaction skills.
• Ability to meet aggressive deadlines and handle multiple projects.

What would be nice for you to have:

• 2 years of experience in travel operations.
• Prior leadership or management experience.
• Ability to apply business and management principles involved coordinating people and resources.
• Excellent negotiation and sales skills.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.