Customer Experience Systems Administrator Associate

dormakaba is seeking a Customer Experience Systems Administrator Associate based in Indianapolis, IN. The Customer Experience Systems Administrator Associate is responsible for serving as a key systems support role for Customer Experience teams by acting as a technical bridge between backend customer experience (CX) tools and customer-facing teams. This role focuses on maintaining the stability, integrity, and daily performance of the organization's customer-facing technology stack.

• Manage user accounts, security roles, and access permissions
• Build and maintain custom objects, fields, and automated workflow rules
• Configure and maintain Interactive Voice Response (IVR) menus and call routing logic for all AMER teams
• Troubleshoot connectivity, VoIP performance, and headset/hardware integration issues
• Manage external user access and security for the dormakaba customer self-service portal

• Bachelor's degree in Computer Science, Information Systems, or a related business field
• 1+ years of experience in system administration or technical help desk support

• Salesforce Certified Associate/Administrator

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One
• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba
• Supporting your career development with our Tuition Reimbursement Program
• Robust culture supporting internal advancement with our Learn and Grow Program
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

We are at the heart of every place that matters. From automatic doors to cloud-based access management - as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter - apply now!

#LI-HW1 #LI-Onsite