Client Services Assistant - Small Animal Surgery

The Veterinary Health Center (VHC) within the College of Veterinary Medicine is seeking a Client Services Assistant to join our dedicated Small Animal Surgery team to help facilitate exemplary patient care and quality customer service. This person will serve as the primary liaison between clients and the clinical care team within the Small Animal Specialty Surgical Services areas. This role ensures smooth communication, accurate scheduling, and consistent follow-up to support high-quality patient care. This individual must maintain a professional, compassionate, and service-oriented attitude while learning the unique workflows and communication preferences of the clinical teams they support.

The Veterinary Health Center is a teaching hospital that offers routine, emergency, and specialty care services. The VHC strives to provide exceptional care for patients from high-quality routine healthcare to state-of-the-art advanced therapy for seriously ill patients. The Veterinary Health Center is located in Manhattan, Kansas which is a vibrant college community with a population of over 55,000 in the Flint Hills. We offer a comprehensive benefits package that includes 24 vacation days plus other paid time off (holidays, sick, and discretionary), health insurance, life insurance, and retirement plans. To see what benefits are available, please visit: www.ksvhc.org/about/employment/recruitment.html

This position is On-site.

All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

Minimum Qualifications:

• Requires a high school diploma (or equivalent)
• One year of relevant experience.

Requirements may be met through a combination of education and experience.

Preferred Qualifications:

• * Prior customer service experience in a fast-paced environment.
  * Two or more years of experience in a veterinary setting.
  * Knowledge of medical terminology, diseases, and symptoms.
  * Strong multi-tasking skills.
  * Ability to make sound decisions in a stressful situation.
  * Ability to prioritize and recognize the most effective & efficient process to accomplish the daily workflow.
  * Excellent communication (written and verbal) and strong interpersonal skills.
  * Adaptable to different computer systems/advanced computer skills.
  * Flexibility and willingness to help other teammates.
  * Ability to answer multiple phone lines.
  * Ability to perform word processing and data entry procedures on a personal computer.
  * Willing and able to master new techniques.

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship

Please submit the following documents:

• 1. Resume
  2. Cover Letter
  3. Contact information for three professional references

Applications close: 10 days from when posted

$15.50 - $16.50 per hour