Solution Delivery Consultant- Financial Experience(Onsite Overland Park, KS)

Role Overview

As a Solution Delivery Consultant, you will serve as a trusted partner to clients by delivering, configuring, and supporting technology solutions that drive real business outcomes. This role blends technical problem-solving, clear and effective communication, and hands-on implementation work. You will translate complex technical concepts into practical guidance for non-technical stakeholders while ensuring solutions are configured, tested, and adopted successfully.

Key Responsibilities

Client Communication & Consulting

• Communicate effectively with clients through written documentation, presentations, and verbal interactions to explain system functionality, implementation progress, and issue resolution.
• Translate technical concepts and system behaviors into language that non-technical users can understand and apply.
• Build and maintain strong client relationships, navigating complex discussions and conflict situations to achieve shared business goals.
• Participate in client meetings, workshops, and training sessions to ensure solution adoption and client confidence.

Solution Implementation & Problem Solving

• Prepare and execute system configuration, build, testing, and conversion activities using the established implementation methodology.
• Troubleshoot and resolve configuration, integration, and data issues across a variety of client environments.
• Partner with cross-functional internal teams to resolve complex issues and manage escalations effectively.
• Identify, document, and communicate solution status, risks, and issues to clients and project leadership.

Analysis, Testing & Training

• Assist clients and project teams with current-state analysis of workflows and operational processes.
• Perform system testing and validate configurations to ensure functionality meets client requirements.
• Support end-user training and provide guidance on best practices to maximize solution value.

Continuous Improvement

• Identify opportunities to improve delivery processes, create efficiencies, and enhance implementation methodologies.
• Develop and maintain documentation for standard processes, best practices, and client-specific configurations.

Required Qualifications

• Bachelor's degree or equivalent relevant professional experience
• 1+ year of experience in healthcare IT, systems implementation, technology consulting, or a similar client-facing delivery role
• Strong written and verbal communication skills, with the ability to present technical information clearly
• Proven problem-solving and decision-making skills
• Comfort working in ambiguous, fast-paced environments
• Flexibility and willingness to learn new technologies and adapt to client needs

Technical Skills

• Experience with system configuration, testing, and troubleshooting
• Understanding of databases and data structures
• Ability to communicate technical concepts to non-technical audiences
• Familiarity with SQL (writing basic queries, analyzing data, troubleshooting issues)

Preferred Skills

• Experience with Salesforce or similar CRM platforms
• Knowledge of basic accounting principles or Revenue Cycle Management (RCM)
• Experience within healthcare or the Netsmart client industries(clinical, human services, long term care, senior living, etc)
• Experience with Netsmart EHR solutions
• Experience within Netsmart client industries (clinical, human services, long-term care, senior living, etc.)
• General conceptual understanding of AI and automation in the consulting or solution delivery space (e.g., data-driven insights, workflow optimization, intelligent automation)

Expectations & Work Environment

• Willingness to travel up to 20%, as needed
• Ability to work onsite in Overland Park, KS
• Ability to support clients across multiple time zones, including occasional extended or nontraditional work hours
• Comfortable working in a collaborative, client-facing consulting environment

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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