Senior Business Analyst - Global Concur Administrator

Key Responsibilities:

User Administration & Support

• Manage Concur for user profiles: add, update, deactivate accounts;troubleshoot technical issues and field user queries.
• Serve as Authorized Support Contact (ASC) and handle and monitor support cases with SAP Concur.
• Monitor error logs for Concur.

System Configuration & Compliance

• Establish and maintain SOPs for expense, purchase orders, invoice, and credit card management.

Corporate Card Administration

• Manage corporate credit card setup, usage rules, and integration with Concur.
• Oversee end-to-end card expense reporting, from traveler submission through auditing and reimbursement.

Training & Change Management

• Provide training and guidance to end users and internal stakeholders.
• Support adoption through updates, documentation, and communication about new processes.

Reporting & Analysis

• Create and analyze monthly reports to identify trends or compliance issues.
• Collaborate on audit preparation, remediation planning, and executive-level reporting.

Continuous Improvement & Special Projects

• Optimize Concur configurations, implement enhancements, and test upgrades.
• Integrate Concur with financial systems using Excel.
• Lead M&A-related projects, ensuring seamless integration.
• Conduct UAT/QA testing for releases and maintain audit rules functionality.

Required Skills & Qualifications:

• Bachelor of Science in Business Administration, Finance, Accounting or related field
• 3-5 years of experience in SAP Concur Expense/Travel/PO/Invoice systems.
• Strong configuration skills and understanding of ERP/financial system integrations.
• Knowledge of financial controls and audit processes.
• Proficient in Excel (pivot tables, VLOOKUP) and reporting platforms; exposure to Access, PowerPoint, Visio helpful.
• Excellent communication and user-training ability.
• Detail-oriented, organized, and capable of managing multiple concurrent tasks.
• Customer-service mindset with strong problem-solving skills.

Preferred Qualifications:

• SAP Concur Advanced Configuration certification.
• Experience in financial systems implementation and integration.
• Experience leading system upgrades, new module deployments, or enterprise-wide rollouts.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

Netsmart's Job Applicant Privacy Notice may be found here.