Patient Service Representative, Full-Time/Days

Mercy Hospital St. Louis - Heart and Vascular

625 S New Ballas Rd
Saint Louis, MO 63141

Shift:

8-4:30 PM or 7:30-4 PM

Minimum Qualifications
Education: High school diploma or equivalent.
Skills, Knowledge and Abilities:
* Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
* Proficiency in basic computer skills, including data entry and word processing.
* Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
* Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
* Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
* Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
* Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:
* Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
* Position requires standing and walking during each shift.
* Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications
Experience: One year of applicable medical office experience.

We Offer Great Benefits

From day one, you'll enjoy comprehensive health, vision, and dental coverage, plus paid time off (PTO), tuition reimbursement, and employer-matched retirement funds. These are just a few of the great benefits available to eligible co-workers, including those working 32 hours or more per pay period.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand here. A positive outlook and a strong sense of advocacy align perfectly with our mission and vision. We're collaborative and never afraid to go the extra mile to deliver excellent care-that's part of our commitment. If that sounds like you, we encourage you to apply!

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.