IT Mobility Analyst

BrightSpring Health Services

The IT Mobility Analyst is responsible for deploying, managing, and supporting mobile applications and devices, including updates, troubleshooting, and end-user support. This role also maintains mobile infrastructure, collaborates with cross-functional teams to improve performance, and ensures compliance with security policies and lifecycle management standards.

Deploy, manage, and maintain mobile applications, including updates, patches, and version control.
• Troubleshoot and resolve technical issues related to mobile device management (MDM), mobile application management (MAM), and app deployment.
• Support the architecture, engineering, maintenance, and operation of the MDM platform and related infrastructure.
• Respond to and resolve end-user support requests related to mobile devices and applications.
• Collaborate with cross-functional teams to design and implement technical solutions that enhance mobile performance and reliability.
• Develop and maintain documentation for mobile device and application management processes.
• Manage endpoint lifecycle activities, including feature updates and system upgrades.
• Partner with the IT Security team to enforce and maintain mobile security policies and procedures.
• Perform other duties as assigned to support mobility infrastructure and user experience.

• Bachelor's degree in Computer Science, Information Systems or related field (preferred) or equivalent work experience
• Experience in mobile device management, mobile application management, and mobile app deployment.
• Experience with mobile management platforms including MobileIron and Microsoft Intune.
• Driver's license
• Mobility Related Technical Certifications preferred
• Strong knowledge of mobile operating systems, including iOS and Android.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Excellent communication skills, both written and verbal.
• Ability to travel up to 15%