Sr. Operational Lead, Used Cars Trade In Experience

Tesla continues to scale at breakneck speed aligned with our mission to accelerate the world's transition to sustainable energy. To keep pace with this growth, the North America Used Cars team is seeking a dynamic problem solver with exceptional ability to challenge us to think differently. This team is responsible for the multi-billion Tesla Used Cars business focused on the intake, refurbishment, and resale of all used Tesla and non-Tesla vehicles. The right person is hungry to dive into critical challenges in the Used Cars organization, breaking down silos and partnering closely with cross-functional teams across Tesla to drive the business forward.

Tesla is seeking a Sr. Operational Lead to join our North America Used Cars leadership team and build the future pre-owned vehicle trade in experience. As a Sr. Operational Lead on the Used Cars team, you will play a crucial role in shaping the long-term success of the business. Your key responsibilities will include designing and launching best-in-class digital trade in experience enhancements, integrating AI and machine learning models to support seamless trade in estimates, and collaborating with the Trade In Support and Digital Products teams to eliminate operational bottlenecks. This dynamic and multifaceted position requires exceptional communication skills, a developed understanding of business operations, and a track record of effectively guiding initiatives to success under challenging conditions.

This role can be located at either Palo Alto, CA or Austin, TX.

• Design and launch digital trade inexperience enhancements on the website and mobile app to streamline the customer trade in journey from initial inquiry to final approval
• Integrate AI and machine learning models to provide instant, accuratetrade inestimates and reduce the need for manual data entry
• Collaborate with the Tesla Trade Inteam and Digital Products to identify bottlenecks, propose process enhancements, and implement best practice solutions that cut cycle time and improve evaluation accuracy
• Create dashboards and KPI metrics to monitortrade inthroughput, customer satisfaction, operational efficiency, and trade-in margins
• Conduct user experience research and usability testing to continuously improve the digital interfaces and overall customer experience
• Lead cross functional initiatives (Product, Data Science, Operations) to ensure seamless integration of new tools and processes
• Provide training and change management support to the Trade Inteam, ensuring adoption of new technologies and procedures

• 5+ years of professional experience in a company or business unit of comparable complexity
• Hands on experience in trade in or customer experience design for automotive or retail sector. Bonus if experience in integrating AI/ML models to deliver instant, accurate trade in valuations and improve customer satisfaction
• Excellent analytical and problem-solving skills to assess risks and develop effective mitigation strategies
• Detail-oriented with a commitment to accuracy, quality, and confidentiality.
• Can-do attitude and a maniacal sense of urgency
• Willingness to work on difficult challenges and projects regardless of discipline
• Exceptional communication and interpersonal skills to collaborate with diverse stakeholders and present complex information clearly

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.