Engineering Manager, Federal Operations

We are looking for an engineering leader to run the Federal Operations team. You will stabilize and mature the platform-owning service reliability, release safety, and continuous compliance-so we can confidently expand customer coverage and delivery velocity. You'll manage and grow a high-performing team, build strong cross-functional muscle, and deliver predictable outcomes in a regulated environment.

• Lead and grow Gov SRE to operate a secure, reliable, and scalable government environment (people leadership, hiring, coaching, performance, and culture).
• Enforce SLOs/SLIs, incident response, on-call, and change management processes aligned to internal risk thresholds.
• Drive platform stabilization: reduce toil, harden baselines, improve observability, and shrink MTTR through runbooks, automation, and quality guardrails.
• Own safe delivery to the Gov environment: plan and orchestrate releases, change reviews, and rollbacks; improve CI/CD and IaC workflows for repeatable, auditable change.
• Build and prioritize an execution roadmap for Gov v2.0 launch (scale product enablement in Gov, reduce operational drag, and improve deployment lead time without increasing risk).
• Improve cost, performance, and resiliency posture in GovCloud through architecture reviews, reliability testing, capacity planning.
• Report clear metrics, risks, and progress to stakeholders; proactively escalate blockers and propose mitigations.

• 7+ years in SRE/Infrastructure/Platform Engineering operating customer-facing services at scale.
• Hands-on leadership in incident management, SLOs/SLIs, observability, and change/release management.
• 2+ years managing SRE/Infra/FedOps teams with on-call ownership, including hands-on leadership in incident management, SLOs/SLIs, observability, and change/release management.
• Practical experience with cloud infrastructure (AWS preferred), Kubernetes/containers, Terraform or similar IaC, and modern CI/CD.
• Strong cross-functional collaboration with Security/Compliance, Product & Eng, and GTM; excellent written/runbook documentation and stakeholder communication.
• Track record of automation that reduces toil and improves reliability, auditability, and developer productivity.
• Ability to set clear goals/metrics, manage a prioritized roadmap, and deliver outcomes through the team.
• Depth in incident tooling and telemetry (e.g., metrics, tracing, logging) and alert hygiene.
• Experience operating in AWS GovCloud.
• Hiring and scaling a small team in a fast-moving, high-accountability environment.

• Product onboarding to Gov, dependency readiness, release planning, and quality gates.
• Partner across teams in platform infrastructure: shared patterns/modules, CI/CD safety, IaC standards, and golden-path delivery.
• Customer-facing teams: deployment readiness for POVs and go-live, incident comms, and reliability posture for federal customers.

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