Technical Program Manager II

Technical Program Manager II

San Diego, CA

Ready to take your technical program management career to the next level? Join our dynamic Technical Operations organization as a Technical Program Manager II, where you'll lead and support multiple teams focused on transforming PlayStation experience. Our operational teams are at the forefront of ensuring reliability and excellence across critical domains, and cross platform PS experience.

If you're passionate about driving high-impact programs in a fast-paced environment and thrive on fostering collaboration across diverse, cross-functional teams then this is your opportunity to shape the future of PlayStation.

Responsibilities

• Lead collaboration across engineering and operations teams, to set goals and deliver complex, multi-team initiatives successfully.
• Own program-level planning, turning strategy into coordinated execution across product, design and engineering teams.
• Define and track key performance indicators and success metrics to assess and communicate progress, make informed decisions, and drive continuous improvement and achieve objectives.
• Collaborate with Product, Design, and Engineering Leads to translate business needs into clear, actionable requirements and user stories that are aligned with program objectives.
• Lead the transformation of product goals into executable delivery plans, aligning technical requirements, engineering initiatives, to drive clarity and integration at scale
• Proactively identify program risks and dependencies, developing mitigation strategies and managing blocking issues as needed.
• Drive programs to deliver business outcomes, such as performance improvements, customer satisfaction, and cost savings.
• Lead change initiatives that affect teams, guaranteeing seamless transitions and minimal disturbance to current operations.
• Advocate for and implement processes across teams, encouraging continuous learning, high reliability, and shared knowledge within the organization.
• Introduce and improve tools, processes, and approaches to improve program management and technical functions, encouraging innovation and continuous improvement.
• Develop and lead all aspects of procedural documentation and guidelines to promote consistency across teams and improve operational efficiency.
• Lead Agile delivery effectiveness within the Service Sustainability team by driving planning, aligning engineering execution, and removing blockers that impact program outcomes.
• Mentor other TPMs and engineers, fostering a scalable, high-performance delivery culture.
• Partner with senior leadership to provide program updates, drive decision-making, and ensure alignment with Technical Operations strategy and vision.

Qualifications:

• At least 5 years of experience in delivering complex, collaborative programs involving engineering, product, user experience, and operation.
• Ability to lead multiple technical programs simultaneously, driving clarity, accountability, and execution through close collaboration with technical and business partners.
• Deep understanding of Agile, Scrum, and iterative program delivery models, with the ability scaling delivery practices across multiple teams.
• Demonstrated ability in analyzing data and solving problems with a background in establishing and monitoring performance indicators (e.g. objectives and results).
• Skilled in collecting, refining, and detailing specific, actionable requirements in collaboration with Product Management, UX, and Engineering colleagues to facilitate successful project completion.
• Experience translating product vision into actionable roadmaps, coordinating technical requirements and managing interdependencies.
• Strong ability in aligning technical and project objectives with business and engineering goals, participating in vision-setting processes.
• Strong experience in leading and handling organizational change across teams, ensuring smooth transitions and effective adoption of new processes and technologies.
• Excellent communication, with experience in influencing customers at all levels, including senior/executive leadership.
• Experience developing and maintaining cross-team process documentation and standards that promote consistency and visibility.
• Proactively handles program risks, dependencies, and trade-offs in fast-paced environments.
• Proficient in vital technical domains, demonstrated team leadership, endorsing proven approaches, encouraging continuous learning.
• Strong track record in promoting creativity, innovation, and continuous improvements in managing projects and technical operations, introducing tools and methodologies to boost efficiency.
• Customer-focused mentality with a history of delivering outcomes that meet or exceed user and customer expectations.
• Proficient in tools including Jira, Confluence, Google Workspace, and Microsoft Office Suite.