Vice President, Services Excellence

The Vice President, Services Excellence is accountable for elevating service quality, fostering innovation, and optimizing operational performance across the full spectrum of the global services landscape. This role provides visionary leadership and strategic orchestration, ensuring seamless integration and alignment of all service-related functions. By shaping and implementing a cohesive framework for service excellence, the role cultivates cross-functional collaboration and positions the organization to proactively anticipate and address evolving business needs and future industry challenges. The role is in charge to develop new capabilities, processes and technology solutions to ensure Diebold Nixdorf's service business differentiates and remains industry leading.