Senior Director, Product Delivery

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role, you will lead Vizient's Delivery Operations Strategy team to define and advance the offering and delivery strategy for analytics products. You will guide a functional delivery area focused on capability development, internal training design, and delivery excellence, ensuring consistency, quality, and strategic alignment across engagements. You will collaborate closely with senior leaders across product management, product development, sales, and operational teams to strengthen readiness and elevate the organization's analytics delivery model. You will meet with healthcare executives to understand strategic needs, ensure satisfaction, and position analytics products effectively, while shaping a culture of analytics expertise, operational excellence, and trusted advisory within Vizient.

Responsibilities:

• Define delivery and service strategy for multiple analytics products within the strategy discipline.
• Lead a functional delivery area responsible for analytics product delivery and capability development.
• Design internal training programs and standardized external client education to strengthen delivery expertise and support ongoing professional development.
• Guide managers, Consultants, Strategic Analytics team members, and future Product Advisors in developing analytics and advisory capabilities.
• Serve as a product expert within the strategy discipline and understand how cross-disciplinary solutions integrate to support client needs.
• Partner with senior leaders across product management, development, sales, and operational teams to ensure readiness for product delivery.
• Meet with healthcare executives to assess satisfaction, align product strategies, and position analytics capabilities effectively.
• Provide executive oversight for release strategy and delivery readiness for new analytics products.
• Align delivery strategies across product delivery disciplines and operational groups to ensure consistency and quality.
• Develop and manage the staffing model for Strategic Analytics Managers, Consultants, and future Product Advisors to support business and client success.
• Create and maintain frameworks, playbooks, and tools that enhance delivery consistency, efficiency, and quality.
• Strengthen cross-functional collaboration with data operations, data intake, managed services, and the Sg2 Intel team.
• Support strategic growth through readiness for scale, new product introductions, and evolving delivery models.
• Monitor delivery performance metrics and identify opportunities to improve effectiveness and outcomes, including the use of AI and automation.
• Drive adoption and utilization of analytics offerings across client organizations while reinforcing a culture of analytics expertise and operational excellence.

Qualifications:

• Relevant degree preferred.
• 10 or more years of relevant experience required.
• Deep expertise in SG2 analytics tools such as Provider Connections, Share of Care, market Demand Forecast (IP and OP), State Data Analysis, and Market Demographics highly preferred.
• Demonstrated mastery of analytics product delivery, capability development, and service strategy design.
• Strong communication, facilitation, and executive engagement skills.
• Experience designing and leading internal training programs to develop technical and advisory skills.
• Proven ability to standardize client education and enhance product adoption.
• Strong operational, analytical, and problem-solving abilities with a focus on service excellence.
• Ability to collaborate effectively across multiple teams, functions, and disciplines.
• Willingness to travel.

Estimated Hiring Range:

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.