Product Operations Coordinator

Product Operations Coordinator

Unlock Growth, Drive Excellence: Become the Bridge Between Product and Performance at Mimecast.

Mimecast is a dynamic force in Cybersecurity and Human Risk Management, trusted by organizations worldwide to protect their data. As a Product Operations Coordinator, you'll play a vital role at the intersection of product, engineering, and go-to-market teams, ensuring our solutions deliver value at every step. If you thrive on organization, teamwork, and making a tangible impact, this is your launchpad.

"At Mimecast, our people make the difference. Here's what they have to say:
"Joining the Product Operations team gave me unparalleled exposure to the heart of our product strategy. The collaboration and learning never stop."

"We're looking for someone who's ready to jump in, connect the dots, and help turn vision into reality. Here, your curiosity and drive will shape how we deliver products that matter. Every day brings new challenges, and with our collaborative culture, you're never tackling them alone." - Agnieszka Golding, Director - Technical Program Management

What You'll Do:

• Drive Operational Excellence Across Product & Engineering:
  Coordinate end-to-end product development workflows, ensuring seamless collaboration between cross-functional teams. Support regular reporting processes to guarantee data accuracy and consistency and manage operational documentation to keep everyone aligned.
• Champion Process Improvement:
  Proactively identify operational bottlenecks and inefficiencies. Develop and implement strategies to streamline workflows, eliminate obstacles, and enhance overall productivity across the product lifecycle.
• Enable Tools & Best Practices:
  Act as the go-to expert for project management and collaboration tools (e.g., Jira, Confluence, Excel, PPT, Adobe). Promote tool and templates adoption, provide guidance, and ensure teams are leveraging the right resources to maximize efficiency.
• Own Documentation & Training:
  Maintain up-to-date product and process documentation, ensuring all materials are accurate, clear, and reflect the latest changes. Regularly review and update process documentation to keep it relevant and useful for the team, supporting smooth onboarding and ongoing training efforts.
• Support Product and Program Managers:
  Partner closely with Product Managers and Program Managers to ensure smooth roadmap creation and management. Provide operational support, gather and organize key data, and help remove obstacles so they can focus on strategic priorities and delivering value to customers

What You'll Bring:

• Excellent organizational and time management skills
• Strong written and verbal communication abilities
• Proficiency with project management and collaboration tools (such as Jira, Confluence, Excel, PPT, Adobe)
• Comfort using AI-powered productivity tools for research, document drafting, workflow automation, or data analysis
• Analytical mindset with competency in data collection, analysis and reporting
• Ability to manage multiple priorities and adapt to dynamic environments
• Interest in technology and eagerness to learn about cybersecurity products
• Bachelor's degree in a related field or equivalent experience is advantageous

At Mimecast, you join a diverse, passionate team committed to cybersecurity excellence. Our Product Operations group is known for its supportive culture, collaborative spirit, and a strong track record of internal mobility.

You'll enjoy a competitive salary, robust benefits, and access to development programs tailored to your growth. We celebrate achievements, champion innovation, and support your well-being-because thriving people build extraordinary products.

Career Growth Opportunities

This is more than a coordinator role-it's a springboard. Previous team members have moved into Product Management, Program Management, and Operational Leadership roles. You'll build versatile skills, gain exposure to multiple business areas, and opportunities to develop further.

Ready to Make Your Impact?
If you're inspired by Mimecast's vision to lead the way in Human Risk Management and passionate about shaping exceptional product experiences that secure organizations, we want to hear from you. Join us and help empower people to be the strongest link in cybersecurity's future. At Mimecast, your work matters-and so do you.

What We Bring:

Join our Product Operations team to accelerate your career journey, working with cutting-edge technologies and contributing to projects that have real customer impact. You will be immersed in a dynamic environment that recognizes and celebrates your achievements.

Mimecast offers formal and on the job learning opportunities, maintains a comprehensive benefits package that helps our employees and their family members to sustain a healthy lifestyle, and importantly - working in cross functional teams to build your knowledge!

Our Hybrid Model:

We provide you with the flexibility to live balanced, healthy lives through our hybrid working model that champions both collaborative teamwork and individual flexibility. Employees are expected to come to the office at least two days per week, because working together in person:

• Fosters a culture of collaboration, communication, performance and learning.
• Drives innovation and creativity within and between teams.
• Introduces employees to priorities outside of their immediate realm.
• Ensures important interpersonal relationships and connections with one another and our community!

The base salary range for this position is $100,000-$150,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.

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Belonging at Mimecast

Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.

We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.