Sr. Director, Platform Reliability & Support

Director, Global Reliability & Support - StreamOne Ion Platform

About the Role

We are seeking a dynamic Director of Reliability & Support to lead the global operations of TD SYNNEX's StreamOne Ion Cloud Commerce Platform-the backbone of our partner and reseller ecosystem across North America, Europe, APJ, and LAC.

This role is pivotal in ensuring platform availability, performance, and resilience while driving innovation and operational excellence.

As a strategic leader, you will transform our delivery model into a world-class Service Organization, championing reliability engineering practices, automation, and proactive risk management.

You will work across a large, complex global organization, influencing stakeholders and fostering collaboration to deliver measurable business outcomes.

Key Responsibilities

• Lead Global Reliability & Support Strategy: Define and execute a unified service strategy with clear SLAs, SLOs, and KPIs.
• Drive Operational Excellence: Oversee 24O7 global operations centers and ensure rapid incident resolution.
• Champion Reliability Engineering: Embed observability, automation, and resilience into platform architecture.
• Manage Risk & Business Continuity: Own disaster recovery and compliance programs (ISO 22301, SOC 2).
• Build & Empower Global Teams: Develop high-performing teams skilled in SRE, automation, and tooling.
• Influence & Collaborate Across the Enterprise: Partner with CIOs, Product Management, and Regional Leaders.

Qualifications

• Proven Leadership: 10+ years leading reliability or operations for enterprise-scale platforms; experience managing globally distributed teams.
• Strategic Acumen: Ability to translate business objectives into actionable reliability strategies.
• Conflict Resolution Expertise: Skilled in navigating complex stakeholder environments and resolving competing priorities.
• Global Collaboration: Demonstrated success working across regions and cultures in a large, matrixed organization.
• Technical Depth: Strong understanding of SRE principles, cloud platforms (AWS/Azure/GCP), and ITIL frameworks.
• Education & Certifications: Bachelor's in Computer Science or related field (Master's preferred). ITIL 4, SRE Foundation, and Cloud certifications highly desirable.

Why Join Us

Lead a mission-critical global platform powering cloud commerce worldwide.

Drive innovation and transformation in reliability engineering.

Collaborate with top-tier technology partners and executive leadership.

Enjoy a culture that values ownership, growth, and customer success.

Success Metrics

99.9% platform availability globally.

95% SLA adherence.

30% reduction in repeat incidents year-over-year.

Operational efficiency gains through AI-driven automation.

Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company