New

TE65P2 Workplace Engineer

Chemical Abstracts Service
United States, Ohio, Columbus
2540 Olentangy River Rd (Show on map)
Dec 03, 2025
Description Job Accountabilities: Level 2 Service Desk: processes, triages, and resolves technology issues for CAS staff escalated by Level 1 Service Desk staff. Fulfills or documents and escalates all IT related matters. Oversight and participation in small-to-medium sized projects and testing, deploying, configuring, and delivering end-user technology. Staying current on topics to suggest AI use-cases to streamline team processes or tasks Following all ticketing guidelines and adhering to SLO's and exceeding 95% positive customer satisfaction surveys Communicating technical issues to non-technical staff in a clear/concise manner Provide recommendations for laptop and peripheral life cycle management, while maintaining accurate and detailed inventory records Willingness to be part of rotational weekly 24x7 on-call Qualifications: College degree or at least 3 years' work experience in IT Support with experience with troubleshooting issues in Windows and Mac environments on-site and via remote support software. Following all ticketing guidelines and adhering to SLO's and exceeding 95% positive customer satisfaction surveys Demonstrated Competencies: Configuring and troubleshooting mobile devices (iOS and Android) using MDM software (Intune preferred) Supporting audio/video communications (Teams, Webex, Zoom preferred) Communicating technical issues to non-technical staff in a clear/concise manner, measured by Customer Satisfaction Imaging and Delivering laptop refreshes (Intune Preferred) Effectively maintaining Asset Inventory (Ivanti Preferred) Applying Security Patching protocols for Windows devices (Ivanti preferred) Identifying patterns in Incidents and reporting them to management Mentoring and training the Service Desk team and writing Knowledge Articles to ensure team success Assisting with Hardware Asset Management duties, as needed, such as unpacking, tagging, and organizing assets Other duties as assigned. Qualifications Behaviors Preferred Innovative : Consistently introduces new ideas and demonstrates original thinking Enthusiastic : Shows intense and eager enjoyment and interest Dedicated : Devoted to a task or purpose with loyalty or integrity Licenses & Certifications Preferred ITIL Foundation Apple CertPro MacOS A+ Certification Intune / Autopilot Microsoft Entra/Azure/Windows 11 Qualifications Licenses & Certifications Cert HW Asset Mgmt Pro (preferred) MS Tech Assoc (preferred) ITIL Foundation (preferred) A+ (CompTIA) (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.