Inside Sales Representative Level II

For more than 60 years HEICO Corporation, a NYSE traded company, has thrived by serving key segments of the aviation, defense, space, and electronic industries by providing innovative and cost- saving products and services. HEICO's high- energy culture focuses our Team Members' on providing high quality products and services to our customer base, which consists of the world's airlines and the defense industry. Our leadership approach creates a dynamic environment that continually challenges our Team Members to perform their best. For four consecutive years, Forbes Magazine ranked HEICO as one of the 200 "Best Small Companies."

Mission

As an Inside Sales Representative Level II, you will be responsible for the sales process from the commercial proposal through processing of orders to shipment (order follow up) for Tier 3 customers.
Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2 -4 years of related experience.

Responsibilities

• Understand all customer terms & requirements
• Ensure that quotes meet the customer requirements.
• Enter customer PO's with high level of accuracy, ensuring conformity
• Resolve issues on customer PO's with customers directly
• Contribute to team goal of entering all customer orders in a timely manner
• Send a complete or partial acknowledgement within 48 hours
• Ensure the follow-up of customer orders: status, tracking numbers, shipping documents, credit card receipts, etc.
• Make sure that the orders are correctly reserved by the system, suggesting confirmation swaps to Sales Representatives
• Be proactive in informing customers about delivery issues impacting their supply chain
• Ensure the customer contacts database is up to date.
• Send "Open Order Reports" to customers with accurate information and comments as recommended by the Sales Representative
• Update "Past Dues" on a daily basis, reschedule due dates accurately, informing customers of any delays by sending updated order acknowledgements (via customer portals where applicable)
• Open and track CCRs
• Have basic technical knowledge and understanding of the specificities of the products: packaging, shelf life, unit of measurement, alternatives ... etc
• Participate in sales meetings and share information about upcoming projects
• Open new customer accounts
• Regular contact with the Business Development Team when appropriate

Competencies

• Customer Relationship skills
• Strong Communication skills
• Ability to anticipate and manage conflict situations
• Ability to write reports
• Ability to use computer tools
• Good organizational skills
• Ability to prioritize tasks
• Be rigorous and methodical
• Excellent sense of customer service
• Excellent internal and external communication skills
• Spirit of initiative
• Team spirit