Senior Transformation Manager

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Operational Excellence applies a holistic lens to solving campus-wide challenges and advancing opportunities to improve administrative and operational functions supporting the University's mission. Operating in three buckets, Operational Excellence plans and executes executive level projects, transforms administrative operations, and develops continuous improvement competencies campus-wide.

Based in the Chancellor's Office, Operational Excellence (OE) applies a holistic lens to solving campus-wide challenges and advancing opportunities to improve business operations supporting the University's mission. Led by the Associate Vice Chancellor for Operational Excellence, OE Transformation Managers plan and execute executive level projects, transform administrative operations, and develop continuous improvement competencies campus wide.

The Operational Excellence Senior Transformation Manager position includes the following OE leadership responsibilities: strategic thought partnership, mentorship, representing OE in absence of the Associate Vice Chancellor for Operational Excellence, campus engagement with university leaders, and will always lead the most complex Operational Excellence projects.

Primary Responsibilities of the Transformation Manager position include but are not limited to the following:

Innovative Transformation Leadership: Provide leadership and direction for major projects at the University. Network with the campus community to identify institution wide opportunities and propose solutions, services, processes, or capabilities that align with the University's priorities and, are high-impact or add significant value or efficiencies. Lead and facilitate the development of workflows, project plans, operating procedures and reporting required for the evaluation and adoption of new processes, systems, and technologies. Work closely with the Associate Vice Chancellor for Operational Excellence and campus partners to gain a deep understanding of the goal of the project and what success ultimately looks like.

Project and Change Management: Oversee the analysis, design, documentation, and implementation process for complex University-wide or high priority projects. Acquire and document knowledge from subject matter experts across campus and translate this knowledge into functional solutions. Manage and facilitate design workshops. Provide guidance on feasibility and appropriateness of proposed solutions and seek alternative solutions when available. Design, test and implement solutions in university/unit systems and processes. Monitor deliverables throughout the project lifecycle to ensure completeness, consistency, and quality. Introduce a set of tools and methodologies that enable continuous quality improvement. Manage the people side of change to ensure successful implementation, adoption, and reinforcement. Responsible for goal setting, progress reporting, project deliverables, implementation, and evaluation for designated projects. Deliver tangible and quantifiable process and operational improvements. Proactively flag issues or barriers to success and work with the project team to create a relevant action plan. Escalate issues that cannot be solved directly by the project team to the Associate Vice Chancellor for Operational Excellence via the established process.

Master's and 1-2 years' experience; or Bachelors and 2-4 years' experience; or will accept a combination of related education and experience in substitution.

None

The successful candidate will have a demonstrated understanding of complex enterprise-wide projects and/or strategic and operational reviews, preferably within a higher education or non-profit environment.

The successful candidate should be able to demonstrate:
* Excellent problem-solving skills, ability to help others organize problem solving and act
* Project management experience, preferably with organizational metrics component
* Change management experience, Prosci (or equivalent) certification
* Excellent interpersonal communication skills
* Group facilitation and presentation skills
* An ability to distill insights from multiple sources of information into an executive level overview
* An ability to influence others, even without direct management responsibility
* An analytical orientation, comfortable with understanding inputs to metrics and setting realistic targets
* An ability to establish strong standing and respect within the organization
* A strong understanding of business and policy issues faced by the organization, and why the transformation is critical.
* Advanced proficiency with Microsoft PowerPoint and Excel

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.