Claims Examiner I

Do you thrive on helping others and have a sharp eye for detail? If so, the Pennsylvania Treasury Department is calling! We are looking for a motivated and meticulous professional to join our Bureau of Unclaimed Property as a Claims Examiner in our Scranton Office. In this role, you will be part of a passionate team dedicated to reuniting Pennsylvanians with their lost assets. From verifying claims to delivering top-tier customer service, your work will directly contribute to restoring what is rightfully theirs. Bring your skills and ambition to our team!

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: After the successful completion of the training period, you may be eligible to a mandatory 3 days a week in the office and work from home (telework) up to 2 days a week. Management may discontinue the telework arrangement at any time, for any reason. In order to telework, you must have a securely configured high-speed Internet connection. If you are unable to telework, you will report daily to your headquarters location. The location where you perform your telework must be located within the Commonwealth of Pennsylvania.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience in general office work and graduation or equivalency from high school; or
• Any equivalent combination of experience and training.

Additional Requirements:

• You must be physically able to hear and understand phone callers and to sit at a workstation for prolonged periods of time.
• You must be able to articulate clearly and loudly enough to be easily heard and understood on the telephone.
• You must have experience using Microsoft applications such as Word, Excel, and Outlook, web-based utilities or have the ability to learn relevant software to perform job duties.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Call center customer service experience
• Experience reviewing claim documentation for accuracy and working within time constraints

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Your application must include a resume.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.