New

IT Process Lead - HCM and CRM (Salesforce Administrator, Sr. Lead)

Redwire Space
United States, Florida, Jacksonville
8226 Philips Highway (Show on map)
Dec 03, 2025
Our work is powered by Redwire's proven portfolios that connect airborne and space-based systems and enable AI-enabled autonomous operations across multiple domains and orbits. Redwire Space, Inc. in Jacksonville, FL designs and delivers space-optimized manufacturing systems with meaningful terrestrial benefits. The work here helps establish the construction backbone for sustained exploration while supporting NASA, the DoD, and commercial operators. Current efforts include Mason, a tool suite designed to build berms, landing pads, and roads for future lunar and Martian habitats. Summary: Redwire Space, Inc. has an opening for a IT Process Lead - HCM and CRM (Salesforce Administrator, Sr. Lead) in our Jacksonville, FL location. The IT Process Lead will be part of the Information Technology Organization and will have strong functional-technical skills and knowledge of Human Capital Management (HCM), Human Resource Information Systems (HRIS) and Customer Relationship Management (CRM) business processes and applications that support a public company. The role is responsible for the oversight, development, enhancement, improvement, support and integration with adjacent business processes of all applications that support the HCM and CRM functional areas at Redwire. As a US public company with the US government as a customer there are many specific requirements for tracking, reporting and security. The role will have responsibilities at both the strategic and operational levels. Strategically, it will be focused on data governance, roadmap planning, and cross functional alignment. Operationally, it will be focused on rule-setting for data standards, data maintenance and core HRIS configuration support. CRM data entry will be executed by Business Development teams. This position will work within the IT Enterprise Application team and will require interaction with all levels of the HCM and CRM stakeholder community and adjacent functional areas to define the future application roadmap for HCM and CRM solutions. Responsibilities include, but are not limited to, the following: Take a leadership role in the discovery, design, construction and implementation of HCM (including HRIS) and CRM solutions across the company. Promote and follow solution development life-cycle methodologies (SDLC) and change management best practices in the implementation of technical solutions. Frequently liaise and build a network of business stakeholders, process owners, subject matter experts to understand requirements and prioritize actions. Develop and maintain the strategic roadmap for HCM and CRM application solutions and their integration with other upstream and downstream applications. Work closely with chosen system integration (SI) partners and technology providers during solution development and deployment. Collaborate closely with Finance, Business Development, Contracts, HR, and Program Management stakeholders to ensure solutions are aligned and scalable. Be responsible for the design, management and evolution of data governance for HCM and CRM systems. Work closely with ERP and EPM solutions teams to ensure HCM and CRM business processes are integrated in line with the Enterprise Application roadmap. Enforce HCM and CRM data standards, naming conventions, and role structures to ensure data consistency across HRIS, CRM, ERP, and EPM reporting dashboards and analytical environments. Work with other Enterprise Applications' IT process areas (e.g. finance, decision support) to ensure effective integrated solutions are developed. Provide high-level support for currently deployed HCM and CRM solutions. Ensure adherence to policies and procedures for change control, in compliance with IT and company standards. Provide support as needed for IT financial budgeting and reporting cycles. Work with IT security and Internal Audit to ensure all controls, including IT controls. and SOX controls, are implemented and supported for HCM and CRM applications. Provide status updates to CIO Group, program leadership and senior business HCM and CRM stakeholders as needed. Ideal Experience: Experience working in a team delivering enterprise-wide application and business process solutions. Experience working with HRIS, HCM and CRM applications. Knowledge of and experience working with HCM applications (e.g. Talent Management, Benefits, Payroll etc..). Knowledge of and experience working with CRM applications (e.g. opportunity management, contract management etc..). Understanding of ERP full-life cycle implementation and their integration with HCM and CRM applications. Experience with solution development life cycle (SDLC) methodologies. Experience developing and executing project plans. Demonstrable competency with HCM and CRM processes and technology. Experience working in a US public company and familiarity with SOX controls. Experience with US government contracting requirements. Proven ability to deliver cross functional solutions. Functional experience either in HCM or CRM (or both) an advantage. 7-10 years of experience in enterprise systems process governance or HCM/CRM solution leadership. Grow with us as we innovate the next generation capabilities for a new era of space exploration! We offer a highly competitive benefits package along with a commitment to our core values of Integrity, Innovation, Impact, Inclusion, and Excellence. Don't meet every single requirement above? No worries. We want people who can grow, collaborate and build a stronger team. We strive to build a diverse and inclusive culture, so if you're excited about this job posting, we encourage you to apply. You may be just the right candidate for this or other roles. Redwire is an Equal Opportunity Employer; employment with Redwire is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. All offers of employment at Redwire are contingent upon clear results of a thorough background check and your ability to provide proof of eligibility to work in the US. Note that some positions will also require US citizenship or ability to obtain a security clearance due to requirements of a classified program. To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR Click Here