Computer Support Specialist

Technology Group/GIS

JMT Technology Group, a leading technology services and solutions provider, has an opening for a Computer Support Specialist. The Computer Support Specialist will provide technical support to internal users, ensuring reliable operation of hardware, software, and network systems. They will handle support requests via phone, ticketing system, and in-person, documenting issues and solutions. As well as manage hardware and software deployment in compliance with licensing and asset management standards. And, contribute to technical research and development to support ongoing innovation and ensures all systems and procedures align with organizational values.

Immigration sponsorship or support (e.g. H1B, F-1 CPT/OPT/STEM OPT) is not available for this position, except for qualified candidates eligible for the TN visa classification.

Essential functions and responsibilities

• Respond promptly to support calls and service desk tickets
• Troubleshoot and resolve technical IT issues for end users
• Collaborate with third-party vendors and internal teams for specialized support
• Stay current with industry best practices and technology trends
• Maintain hardware and software inventory for compliance
• Configure and deploy hardware and software to users
• Perform software installations in line with licensing requirements
• Document processes and solutions

Nonessential functions and responsibilities

• Perform other related duties as assigned

• Strong customer service and communication skills
• Ability to prioritize multiple tasks and tickets
• Excellent organizational skills and attention to detail

• Bachelor's degree in computer related field, or equivalent experience
• 2+ years in an IT help desk or technical support role

Preferred Experience

• Relevant certifications (e.g., CompTIA A+)
• Experience with asset management, incident management, and deployment tools
• Proficiency with Microsoft solutions (Windows 11, Office 365, Active Directory, Entra, Intune, SharePoint)
• Experience supporting network printers, audiovisual equipment, and Apple iPads
• Experience supporting Autodesk and Bentley software
• Technical documentation and knowledgebase creation skills
• Advanced troubleshooting and problem-solving skills

Working Conditions

Workdays will be Monday-Friday. Work is performed within a general office environment. Work is generally sedentary in nature but may require occasional standing and walking. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. within the office environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected by state or federal law.