Clerk-Arbitration

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Clerk-Arbitration.
Location(s): Bordentown, NJ.

Job Description:

• Review customer complaints and mechanical reports about vehicle condition.
• Advise customers of Auction policy and the complaint and arbitration process.
• Support the resolution of after-sale problems, such as issues with title, mileage, frame damage, etc.
• Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc.
• Promote the Auction and its services with customers to gain additional business including, but not limited to, post-sale inspections.
• Assist with the review of customer claims to verify that they meet Organization's National Arbitration policies and any account-specific guidelines.
• Interface with all departments involved in the complaint including the fact finding and investigative phases.
• Assist with the screen and input all qualified vehicles for post-sale inspection.
• Inform buyers and sellers on the process, cost, and timing for completion of all PSI or buyer claims.
• Perform sale day administration functions including customer service, data entry, filing and routing, etc.
• Provide quality customer service through face to face and phone support. Route calls appropriately, answer questions and provide support.
• Perform basic data entry into the AS 400 computer system.
• Copy data and compile records and reports. Sort and file documents.
• Operate office equipment, such as copier, fax machine, scanner, postage machine, etc.
• Answer phones, convey messages, and run errands. Greet and assist customers.
• Provide quality customer service through face to face and phone support. Answer questions and provide support.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

• High School Diploma or equivalent required.
• Prior clerical or administrative experience required.
• Valid Driver's License and safe driving record required.
• Strong verbal and written communication and organization skills with strong attention to details required.
• Basic computer software skills required.
• Commitment to providing excellent customer service required.
• Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks; manual dexterity.
• Vision abilities required include close, distance and depth perception.
• Regularly required to stand, walk, reach, talk and hear.
• Working knowledge of federal and state laws regarding arbitration of vehicles, preferred.
• Automotive, mechanical or body shop experience with complaint recording and resolution, preferred.

• Automotive Service Department advisors, warranty advisors, parts counter salespersons, Mech or parts counter personal, Body shop employees, automotive insurance claims adjusters.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.