Quality Control Supervisor

WHY CHOOSE US?
JoiningTheAmerican Red Cross is like nothing else -it'sas much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement thatmatters,where success is measuredinpeople helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good,you'llhave mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing missionthat'sbigger than all of us. As you care for others,you'recared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW:

As a Quality Control Supervisor, you willbe responsible foroverseeing the daily operations in the QC lab/Blood Center. You will supervise staff that performmoderateto advanced testing, processing, and preparation of pathogen reduced platelet blood products for release to area hospitals for patient use. You will hire and supervise staff,participatein education and training activities, and provide support,developmentand leadership guidance to linestaff;while ensuring compliance with safety policies and procedures in the work area.

Flexible working on the bench at least 40% of thetime, andperforming adminworkall other times.

WHERE YOUR CAREER IS A FORCEFORGOOD

Key Responsibilities:

• Responsiblefor the daily operations of the QC lab.Supervision of staff and volunteers including, but not limited to, hiring, training, coaching, engaging, evaluating,certification of competency,anddiscipliningto ensure a well-qualified team and to enhance operational success and compliance.

• Prepare work schedules and ensureappropriate coveragefor assignedshift. Supervise all work processes and ensure work is performed accurately and efficiently.

• Flexibleto workweekendsorstaylatewhen operational needs arise; respond to staff's urgent needsoffhours.

• Ensure compliance with state and federalregulations, andregional policies and procedures.

• Ensure products/samples are suitable for release.Perform supervisory review of documents.

• Ensure monthly product QC requirements are met, and thataccurateelectronic and physical inventories for products aremaintained.

• Ensure quality and quantity of manufacturing goals are met, including timelines, andparticipateindocumenting, investigating, troubleshooting, and preventing recurrence of department errors, problems, and customer concerns/complaints.

• Communicate with Laboratory staff when necessary to resolve problems,facilitatesample shipment, and clarify test data transmission issues. Ability to communicatewith effectivelyother departments.

• Mayparticipatein the validation of hardware, software, instrumentation, test kits, and procedures as directed. Serve as departmental expert onthe applicablecomputer systems.
  Theaforementioned responsibilitiesof the position describe the general nature and level of work and are not an exhaustive list.

Standard Schedule:Sun - Thursday5:00 AM till 1:30 pm

Pay Information:65K - 75K DOE

WHAT YOU NEED TO SUCCEED:

• Bachelor's degree in chemical, physical, or biological science, medical technology or equivalent experiencerequired.

• Minimumsix years of laboratory experiencerequired.

• Management Experience: At least 2 - 3 years of supervisory experience.

• Ability to understand and perform complex procedures and techniques and work with complex instrumentation; to correctly interpret test results, to include identification and resolution of discrepanciesrequired.

• Knowledge of blood products, supplies, and the ability to interact with diverse customers (internal and external) isrequired.

• Skills and Abilities: Must have effective communication and customer service skills.The ability to interact with diverse customers (internal and external) isrequired. Ability to work on a team;Ability to adapt and work with changing workprocedureor deviations.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE:

• MT (ASCP) certifications or equivalent certificationswhererequired.

• Knowledge of blood products and supplies is preferred

BENEFITS FOR YOU:
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO:Starting at15 daysa year; based on type of job and tenure

• Holidays: 11 paid holidayscomprisedof six core holidays and five floating holidays

• 401K with up to 6% match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

As a QC lab supervisor, you willbe responsible forthe daily operations and supervision of the Quality control lab and QC activity. You willbe responsible for100% record review of testing and the batch release of test results to the customer.You will hire and supervisestaff, andparticipate in education and training activities. You will supervise the daily review of allinitialand repeat testing and quality control records to ensure validity of results prior to the batch release of test results and problem reviews.Assiststaff in performing reviews as needed. Schedule personnel and workflow to efficiently maximize andmaintainoptimumproductivity.

• Participate in discrepancy resolution of unusual or unexpected results. Ensure action taken in the case of an invalid or suspect testis in compliance withapplicable policies, procedures, and regulations.Identifyand prepare initial documentation forrunproblems and error reports.