Associate Director for EUC Operations

Located in North Carolina's third-largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked the No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Elliott University Center is a department within the Division of Student Affairs. The mission of the department is to maintain facilities, provide services, and promote programs that are responsive to student developmental needs and to the physical, social, recreational, and continuing education needs of the campus community. The department strives to provide a welcoming and supportive
environment that contributes to the educational process and enhances the campus experience by building campus community, through its involvement with student organizations, campus departments, and external constituents.

The Associate Director for EUC Operations is the primary administrative contact for Elliott University Center and manages all daily operations of the EUC facility, a building that hosts approximately 12,000 events and meetings annually. This position is the primary policy creator and evaluator for the EUC departmental building procedures and protocol pertaining to customer service interactions and incident documentation. Additionally, the incumbent is the first departmental on-call contact for emergencies in EUC during business hours and after hours/on weekends.

Through directly supervising the Manager of Technology Services and indirectly supervising the Coordinator of Technology Services, the Associate Director of EUC is responsible for all audio/visual functions, including equipment ordering and maintenance, as well as creating and maintaining plans for short- and long-term future equipment purchases.

The Associate Director supervises and trains the front desk student workers and student facility managers (approximately 35 total students), ensuring weekday and weekend coverage.

The Associate Director coordinates daily with facilities staff for housekeeping and maintenance needs and is the primary liaison with building tenants. This position is responsible for scheduling and spearheading regular meetings with building tenants to advise of changes that may affect operations, gather feedback, and foster a collaborative working relationship with each office as the EUC subject matter expert and first point of contact. The Associate Director works closely with departments housed in EUC to create and execute plans for office modifications and renovations.

The Associate Director of EUC oversees events in the EUC Auditorium and the Cone Ballroom, ensuring adherence with building and safety policies, and provides the primary interface with the campus community and external guests hosting events in the building, to ensure the outcomes align with the expectations of the host.