Services Operations Program Manager

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

THE ROLE:

We are seeking a Services Operations Program Manager to lead the strategic and operational management of our global contingent labor program. This role ensures alignment between business objectives, supplier performance, financial goals, and standardized processes across multiple regions and suppliers. The Program Manager will partner with Procurement, HR, Finance, and IT to optimize supplier relationships, streamline operations, and provide actionable reporting insights that drive workforce efficiency and cost control.

THE PERSON:

You are a proactive, detail-oriented professional with a strong grasp of contingent workforce operations and supplier management. You thrive in fast-moving environments that require strategic thinking and hands-on problem solving. You're comfortable analyzing data, managing complex transitions, and building relationships across business functions and geographies. A natural communicator, you balance operational precision with a big-picture understanding of how contingent labor supports organizational success.

KEY RESPONSIBILITIES:

Strategy & Workforce Alignment

• Align contingent workforce strategies with evolving business needs, skills, and locations.
• Manage transitions to new Managed Service Providers (MSPs) and coordinate supplier changes, including new engagements and exits.
• Partner with Procurement and business leaders to assess supplier performance, continuity, and financial impact.
• Support Annual Operating Plan (AOP), Project Budget Alignment (PBA), and Long-Range Planning (LRP) processes.

Supplier Management & Governance

• Track and report supplier KPIs and SLAs; participate in governance and quarterly business reviews.
• Build and maintain strong relationships with supplier account teams and executives.
• Oversee processes for bill rate changes, supplier escalations, and performance improvement initiatives.

Operational & Sourcing Support

• Support sourcing activities by coordinating contingent worker needs across suppliers and countries.
• Maintain accurate and current Statements of Work (SOWs), blanket POs, and bill rate data.
• Validate invoices, timesheets, and expenses to ensure compliance with SOW terms and financial accuracy.
• Partner with IT to support equipment provisioning for contingent workers.

Data Management & Reporting

• Maintain a master database tracking headcount, spend, bill rates, and tenure by supplier and country.
• Forecast contingent workforce spend and resource needs; align with Finance on budgets and accruals.
• Track and report performance against budget; manage updates, approvals, and variance analyses.

Process Standardization & Continuous Improvement

• Create and implement standardized processes for expense policies, timecard approvals, invoice data, and SOW updates.
• Establish governance and reporting processes for non-standard pay (overtime, weekend, and holiday work).
• Drive continuous improvement initiatives to enhance efficiency and compliance across the contingent workforce ecosystem.

PREFERRED EXPERIENCE:

• Extensive experience in contingent workforce management, supplier operations, or MSP/Vendor Management Office (VMO) environments.
• Proven success in managing large supplier networks across multiple geographies.
• Strong financial acumen and experience with spend forecasting, budgeting, and variance tracking.
• Excellent stakeholder management and communication skills.
• Strong analytical, reporting, and data validation abilities

ACADEMIC CREDENTIALS:

• Bachelor's degree in Business, Supply Chain Management, Finance, or a related field (Master's preferred).

LOCATION:

• Austin TX or Secaucus, NJ

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Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.