SMG - MEDICAL RECEPTIONIST

General Purpose of Job:

Perform general clerical duties associated with patient services to include: scheduling, greeting, admitting and discharging patients, answering all incoming phone calls, filing, and assisting with maintenance of medical records

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

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    • Greet, interact with, direct patients, visitors and others appropriately. Provide relevant information regarding department procedures, fees, and services. Facilitate referral to physicians and ancillary departments.
    • Answer incoming calls, respond to inquiries or appropriately make referrals within the department or outside the practice. Open, sort, review and distribute mail.
    • Participate in compiling pertinent data for patient demographic records, admit and discharge patients, schedule appointments, refer for tests and other services and take phone notes.
    • Complete required forms/reports and enter data into computer, for correct insurance billing. Tabulate receipts, following billing procedures.
    • Maintain records/files, obtain authorization forms for services and release of records.
    • Operate various standard and/or automated office equipment (computer, calculator, telephone, intercom, copier and fax).
    • The role requires adaptability to work in different settings or assignments, requiring the ability to learn new facility protocols and workflows quickly.
    • Required to travel to satellite clinics as indicated.
    • Coordination with other organizations and departments as indicated for patient care.
    • Assume preceptor role for new medical receptionists.