IT Services Analyst I

1.0 FTE Day Shifts

Starting pay: $26.33 - $32.91

At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Tuition Reimbursement
• Employer Paid Short-Term Disability and Long-Term Disability
• Adoption Assistance Plan

Qualifications

• Two-year degree or relevant IT certification with at least one year of proven work experience supporting IT systems
• Working knowledge of Microsoft operating systems and Microsoft Office applications
• Ability to evaluate, learn, and become proficient with new software and technologies quickly
• Advanced troubleshooting skills for application and hardware analysis
• Experience with Active Directory or other domain-based environments
• Experience with Service Desk ticketing and knowledge base systems
• Experience with IT security concepts and access controls
• Technical certifications preferred

Job Responsibilities

• Provides technical support for hardware, software, and network-related issues, including Windows operating systems, Microsoft Office, telecom and other business applications.
• Troubleshoots and resolves connectivity issues for wired and wireless networks.
• Performs break/fix repairs for PCs, peripheral devices, telecom and other IT hardware.
• Documents, tracks, and resolves support requests using the Service Desk ticketing system.
• Performs software and firmware patching, updates, and system maintenance.
• Uses automation, encryption, security, and inventory tools to maintain system health and compliance.
• Creates and maintains documentation of system configurations, processes, and environmental changes.
• Deploys, configures, and maintains workstations, peripherals, and other equipment, including during moves, upgrades, construction and remodels.
• Assesses and recommends new software and hardware for organizational use.
• Supports end users in branch clinics and remote locations, providing on-site assistance as needed.
• Maintains professional communication, excellent customer service, and effective public relations in all interactions.
• Prioritizes and manages workload independently in a fast-paced environment, applying an analytical approach to problem solving.
• Performs other duties as assigned.