Supervisor, Financial Aid

Thank you for your interest in a career at Northcentral Technical College (NTC).

NTC offers outstanding career opportunities at our beautiful campus with state-of-the-art technology and a stimulating and diverse environment. Employees are offered an amazing Total Rewards package with competitive salaries, excellent benefits, and generous paid time off - including two paid closures for the winter holiday (Christmas - New Year) and summer (week of July 4th), for most full-time positions. NTC is "The College that Cares" and makes a difference in the lives of our employees and students. If you have the desire to help students while positively impacting the community, we'd love for you to join our team! See why our current employees did!

Salary is commensurate based on occupational experience and qualifications.

JOB SUMMARY, DESCRIPTION & QUALIFICATIONS:

Job Summary

The Supervisor of Financial Aid provides operational leadership for the daily administration of financial aid programs across the district. Working under the direction of the Director of Financial Aid, this position ensures timely and compliant execution of all financial aid processes and supports the continuous improvement of systems and workflows.

The Supervisor manages staff performance, oversees operational procedures, and coordinates communication and outreach efforts to enhance the student experience. By aligning daily operations with established policies and institutional priorities, this position ensures consistent, accurate, and student-centered delivery of financial aid services.

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodation.

Operational Leadership and Process Management:

• Oversee the day-to-day administration of financial aid processes, ensuring compliance with federal, state, and institutional regulations.

• Partner with the Director to interpret and implement new regulatory requirements, system updates, and procedural changes.

• Manage the annual setup and testing of financial aid systems, ensuring timely updates and effective communication to staff.

• Monitor key operational functions such as verification, cost of attendance updates, professional judgments, and satisfactory academic progress.

Staff Supervision and Coordination:

• Supervise and evaluate assigned financial aid staff, providing direction, coaching, and support for performance and professional development.

• Collaborate with the Director to ensure staffing, training, and workflow needs align with departmental goals.

• Provide leadership in resolving complex student cases and escalated concerns, ensuring consistency and compliance in decision-making.

• Work collaboratively across Student Services and Enrollment teams to maintain accurate, timely information and ensure seamless service to students.

Communication, Collaboration, and Outreach:

• Coordinate financial aid outreach activities, events, and workshops in partnership with K12 partners, regional campuses, and community organizations.

• Serve as a liaison to institutional partners, including the Registrar, Student Finance, Advising, and Admissions, to support integrated student service delivery.

• Promote financial literacy, awareness of aid opportunities, and compliance with disclosure requirements across digital and in-person platforms.

• Collaborate with partner institutions to support co-located programs and ensure consistent aid processes for shared students.

Operational Compliance and Data Integrity:

• Maintain high standards of data accuracy and documentation across all financial aid records and reporting systems.

• Assist with preparation for internal and external audits, ensuring all records and reports meet compliance standards.

• Support the Director in developing and implementing process improvements that enhance accuracy, efficiency, and the student experience.

• Ensure continuity of operations during Director absences or as delegated, maintaining consistent compliance and workflow management.

Leadership and Supervision:

• Supervise and evaluate financial aid staff, providing coaching, performance management, and opportunities for professional growth.

• Provide input during the hiring process, oversee training, conduct performance evaluations, and support professional development.

• Assign work and projects, ensuring alignment with institutional goals and priorities.

• Support employee engagement, professional growth, and collaboration within the team.

• Ensure compliance with College policies, procedures, and security protocols.

Education: Bachelor's Degree

Bachelor's degree in Business Administration, Educational Administrationor related fieldrequired.

Experience: 2 Years

Additional Experience Information:

• Bachelor's degree in Business Administration, Finance, Educational Administration, or a related field.

• Minimum of two years of experience in financial aid administration with demonstrated regulatory knowledge.

• At least one year of supervisory or lead experience in a student services or financial aid setting.

• Strong analytical and technical skills, including proficiency with financial aid or student information systems (Workday preferred).

• Excellent interpersonal and communication skills with the ability to balance accuracy, efficiency, and student support in a fast-paced environment.

In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities, including language skills, reasoning and mathematical abilities are essential.

Language Skills:

Ability to read, write and comprehend simple instructions, emails and memos; discuss information one-on-one and in small groups.

Math Skills:

Ability to perform and work complex calculations, make comparisons, interpret and provide logical explanations to others.

Reasoning Ability:

Ability to critically think and solve problems involving a variety of concrete variables with limited standardization; interpret written, oral and diagrammed instructions.

Technical Skills:

Ability to perform complex operations in a variety of job-specific systems, understand functionality to apply advanced functions, manage/customize and create calculations with data.

Customer Service Skills:

Ability to actively listen, discern key information, and respond professionally; ask follow up or clarifying questions to diffuse escalated situations and offer appropriate problem resolution when necessary.

Other Requirements

Qualifiedapplicants must havedemonstratedpublic relations, customerserviceand interpersonal skills as well asdemonstratedskills in oral and written communications and inutilizingcurrent technology. Thesuccessful candidate mustdemonstratea dedication to the needs of students as they relate to financing their education,so as toproperly channel resources to maximizetheirpotentialwith inthe Northcentral Technical College District.Experienceworking with Workday or other integrated financial aid/student information systems preferred.

Physical Requirements

Carrying/Lifting 10-25lbs - Low

Carrying/Lifting 25-50lbs - N/A

Carrying/Lifting > 50lbs - N/A

Sitting - High

Standing/walking/climbing - Low

Squatting/Crouching/Kneeling/Bending - Low

Repetitive Hand/Foot Movement - High

Pushing/Pulling/Reaching Above Shoulder - Low

Work Environment

Indoor/Office Work Environment - High

Outdoor Weather Conditions - Low

Irritated or Agitated Individuals - Low

Hostile or Violent Individuals - N/A

Hazardous Fumes/Odors/Toxic Chemicals - N/A

Confined Spaces (as identified by OSHA) - N/A

Work-Related Travel - Low

Smell Requirement: N/A

Specific Vision: High

Hearing: High

Taste: N/A