Sales Operations Coordinator

DUTIES:

• Track and expedite customer shipments.
• Document customer discrepancies and problems
• Utilization of customer portals (maintenance and cross reference of information between customer portal and DRiV systems)
• Other duties may be assigned by the manager/management team of the Sales Operations Department
• Assist with researching, entering and following up on annual returns
• Lead returns process for assigned retail customers
• Investigate and advise return centers and sales team on received return discrepancies
• Support warranty team with Amazon warranty process
• Review and process disputes for accuracy against, freight wrong customer billed, vendor compliance and pricing
• Assist with the changeover process, entering and tracking orders
• Work with warranty crediting UAP customer claims

REQUIRED SKILLS/EXPERIENCE:

• Must have excellent communication and telephone skills
• Must have experience in data entry and have good typing skills
• Strong knowledge of Microsoft Office

PREFERRED SKILLS/EXPERIENCE:

• 3-5 years of customer service/phone experience
• Knowledge of SAP computer systems and EDI

REQUIRED EDUCATION/TRAINING: High School diploma or equivalent.

PREFERRED EDUCATION/TRAINING: An associate degree in a business field is strongly preferred.