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Sales Operations Coordinator

DRiV Incorporated
United States, Michigan, Southfield
27777 Franklin Road (Show on map)
Dec 02, 2025

JOB DESCRIPTION




DUTIES:



  • Track and expedite customer shipments.
  • Document customer discrepancies and problems
  • Utilization of customer portals (maintenance and cross reference of information between customer portal and DRiV systems)
  • Other duties may be assigned by the manager/management team of the Sales Operations Department
  • Assist with researching, entering and following up on annual returns
  • Lead returns process for assigned retail customers
  • Investigate and advise return centers and sales team on received return discrepancies
  • Support warranty team with Amazon warranty process
  • Review and process disputes for accuracy against, freight wrong customer billed, vendor compliance and pricing
  • Assist with the changeover process, entering and tracking orders
  • Work with warranty crediting UAP customer claims






REQUIRED SKILLS/EXPERIENCE:



  • Must have excellent communication and telephone skills
  • Must have experience in data entry and have good typing skills
  • Strong knowledge of Microsoft Office






PREFERRED SKILLS/EXPERIENCE:



  • 3-5 years of customer service/phone experience
  • Knowledge of SAP computer systems and EDI







REQUIRED EDUCATION/TRAINING: High School diploma or equivalent.






PREFERRED EDUCATION/TRAINING: An associate degree in a business field is strongly preferred.



Revised: 4/2/2025

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