Manager - Eye Care Implementation and Training

Requisition ID:910580
Position:Full-Time

Total Rewards:Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Manager Eye Care Implementation works closely with the Eye Care Projects and Equipment teams to lead the coordination and execution of user and doctor training for new devices and systems within the Eye Care space. They will also support the validation of equipment and system readiness. This role is the leader of content for the and will be responsible for managing relationships between field partners, store/office teams, and partners to ensure deadlines and high training saturation levels are achieved.

MAJOR DUTIES AND RESPONSIBILITIES

• Implementation of Training or Eye Care equipment and systems across all banners and businesses
• Manage processes to ensure the needs of the trainees are met within the allotted training sessions
• Lead all training activities with Optometrists and Technicians across different modalities
• Lead the training of multiple platforms and technologies to users of various skill levels
• Lead engaging trainings including e-learnings, modules, PDFs and live virtual trainings with stores, offices staff, and optometrists
• Manage pre-training module assignments and training saturation reporting to ensure the best prepared trainings
• Assist Leonardo partners with graphics, images, and other visual elements according to the objectives of the trainings
• Delivery of digital content from global Leonardo partners
• Support for content management across all brands and banners
• Support by being the copywriter and editor for training content as needed
• Communicate with teams and cross-functional partners to ensure compliance with schedules and training tracks
• Support the management of project deadlines, deliverables, and external resources
• Demonstrated initiative in gathering feedback and data from partners, improving learning and development content and constantly moving learning content to the next level

BASIC QUALIFICATIONS

• Bachelors' degree in relevant field
• 2+ years' experience in a related position (Training, Implementation, Equipment Usage Training, Retail Operations)
• Prior experience with equipment or systems training to large numbers of customers or users
• Ability to work autonomously and collaborate cross functionally to achieve results
• Excellent planning, project management and organizational skills
• Patience for new learners
• Customer service mentality
• Strong relationship building skills
• Excellent communication skills - written, verbal, listening and presentation

PREFERRED QUALIFICATIONS

• Love of training, teaching, or mentorship
• Experience with equipment training and usage (ideally within a Health Care setting)
• Eye Care industry experience
• Experience working with licensed professionals and state/provincial regulations

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or emailHRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.