New

Customer Field Technician L503

Consolidated Edison Company of New York
$41.11 / hr
United States, New York, West Nyack
Dec 02, 2025
Overview Under general or direct supervision of the Divisional Supervisor, performs customer premise field work of a semi-technical nature to satisfy customer complaints and requests, collect bills and maintain accurate customer records. Responsibilities Core Responsibilities Under general or direct supervision of the Divisional Supervisor, performs customer premise field work of a semi-technical nature to satisfy customer complaints and requests, collect bills and maintain accurate customer records. Individuals will also be responsible for operating computerized equipment as it relates to work they are performing. To read gas and electric meters (including route meter reading work). To turn off gas and electric meters. To turn on electric meters. To replace gas meter registers. To install, remove and change single phase socket type electric meters. To perform field investigations on; new meter installations for account number assignment; premise visits to obtain information on the meters; connected load, name plate data and customer usage; locked meters with consumption; single phase switched meter and diversion of service investigations; field investigate unsealed meter conditions to determine possible theft and seal as required; field investigate customer premises to verify possible medical emergency condition and/or mark meter as required. To collect bills or make payment arrangements for gas and electric service, merchandise and sundry bills and deposits. Install and/or remove socket type electric service limiters. To perform other related or less skilled duties as may be assigned. To perform in accordance with the Company Safety Rules and Good Housekeeping Practices. May perform electric meter warehousing functions in conjunction with 1st and/or 2nd Class Meter Technicians. After 90 days in title, may perform field collections (collect payments or turn off service for delinquent customers). Qualifications Required Education/Experience High School Diploma/GED Relevant Work Experience Good grooming, neat appearance and a pleasant personality to perform customer contact work. Required Must be in sound physical condition. Required Must pass a validated entry test. Required Must have the ability to keep records and make reports as necessary in conjunction with the assigned work. Required Must have general knowledge of rates and Company policy Required Qualified bidders will be subject to drug testing as required by Department of Transportation Regulations. Required Licenses and Certifications Driver's License Required