Product Designer

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

You will join the Software Experiences Design team, which applies essential Human Centered Research & Design methods across many diverse features and experiences powering Viasat's Commercial products and services. We're seeking a Product Designer eager to tackle a range of product and design service challenges within Viasat Commercial Services. You will work closely with other designers, engineers, and product managers to develop intuitive, scalable experiences that improve how people connect and communicate. This role suits someone who enjoys rapid learning, adapting to new problems, and experimenting with AI tools in a growing design environment.

This position reports to a Sr. Manager, Product & Service Design, and the opportunity is based in our Carlsbad Office, CA. As a hybrid position, this role provides the advantage of collaborating in-person for three or more days each week, while also allowing the flexibility to work remotely two days a week.

• Build clear, scalable experiences in collaboration with others across the Software Experiences Design team.
• Participate in problem discovery and ideation, turning insights into clear user flows, prototypes, and build solutions.
• Work closely with colleagues from different departments to agree on requirements and carry projects from idea through to completion.
• Use AI tools to accelerate research, generate ideas, and explore build variations. Help lead the charge in using AI to push creative limits and drive efficiency and performance.
• Apply excellence in interaction and visual design.
• Present your work clearly and incorporate feedback often.
• Support, and carry out your own, usability testing and research efforts to learn directly from users and continuously improve designs.
• Take work through all stages of research & design, from requirements definition to final visual design production and everything in between.
• Ship great design work quickly.
• Form relationships and collaborate closely with diverse groups (Engineering, Product Management, Customer Success, etc.) to support the delivery of great products and solutions.
• Collaborate with other members of the design team to help compose an end-to-end vision of the customer experience.
• Help facilitate conversations and workshops with diverse groups.

• Skills You'll Bring

  • Ability to blend creative flair with practical design skills to enhance platform, product, and service performance and user engagement.
  • Curiosity and adaptability in using new design technologies and methodologies, driven by data insights.
  • Proficiency in design tools like Figma, and design systems, with an eagerness to integrate AI tools into the design process.
  • Have 2-4 years of product research & design experience.
  • Communicate clearly and thrive in collaborative, cross-functional settings.
  • Enjoy learning from feedback and iterating quickly.
  • Be comfortable using AI-assisted research & design tools for exploration, ideation, and research.
  • Value inclusive, accessible, and human-centered design.
  • Demonstrate ability to work with front-end technologies and work with engineers to implement your work.
  • Storytelling, systems thinking, and visual communication skills.
  • Fluency in design methods (HCD, co-creation, JTBD, design sprinting).
  • Have solid presentation skills, always be able to present yourself and your work well.
  • Practice professionalism, have a deep respect for your colleagues and the work.
  • Be able to collaborate and work well with all personality types.
  • A desire to make things better, including yourself. A healthy balance of humility and confidence.
  • Always be focused on delivery; know when-and how-to compromise to achieve forward progress.
  • Always be focused on quality; know when to stand your ground to ensure the best possible user experience.

We are looking for a strong portfolio showing quality visual, interaction , and UX research and design skills. Include a link to your initial application to be considered. Your portfolio should also show clear thinking, understanding of context, and the ability to define problems and explore solutions across many user experiences.

Preferences

• A Degree or equivalent experience in Graphic Deign, Visual Communication, Digital Media, Interaction Compose, Industrial Develop, Product Invent, Human-Computer Interaction, Human Factors, Cognitive Science, or related field - or commensurate work experience.
• Experience with JIRA.
• Familiarity with Service Design practices and approaches.
• Experience working with globally distributed teams.
• Portfolio showcasing systems thinking, service journeys, and measurable outcomes.
• Experience designing services that span digital, physical, human, and automated interactions.
• Experience crafting Objectives & Key Results, or ensuring Objectives & Key Results include an experience PoV.

Travel

Travel dedication is encouraged to be roughly 10%-15%.

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.