Under general or direct supervision of the Divisional Supervisor, performs customer premise field work of a semi-technical nature to satisfy customer complaints and requests, collect bills and maintain accurate customer records.
Core Responsibilities
- Under general or direct supervision of the Divisional Supervisor, performs customer premise field work of a semi-technical nature to satisfy customer complaints and requests, collect bills and maintain accurate customer records.
- Individuals will also be responsible for operating computerized equipment as it relates to work they are performing.
- To read gas and electric meters (including route meter reading work).
- To turn off gas and electric meters.
- To turn on electric meters.
- To replace gas meter registers.
- To install, remove and change single phase socket type electric meters.
- To perform field investigations on; new meter installations for account number assignment; premise visits to obtain information on the meters; connected load, name plate data and customer usage; locked meters with consumption; single phase switched meter and diversion of service investigations; field investigate unsealed meter conditions to determine possible theft and seal as required; field investigate customer premises to verify possible medical emergency condition and/or mark meter as required.
- To collect bills or make payment arrangements for gas and electric service, merchandise and sundry bills and deposits.
- Install and/or remove socket type electric service limiters.
- To perform other related or less skilled duties as may be assigned.
- To perform in accordance with the Company Safety Rules and Good Housekeeping Practices.
- May perform electric meter warehousing functions in conjunction with 1st and/or 2nd Class Meter Technicians.
- After 90 days in title, may perform field collections (collect payments or turn off service for delinquent customers).
Required Education/Experience
Relevant Work Experience
- Good grooming, neat appearance and a pleasant personality to perform customer contact work. Required
- Must be in sound physical condition. Required
- Must pass a validated entry test. Required
- Must have the ability to keep records and make reports as necessary in conjunction with the assigned work. Required
- Must have general knowledge of rates and Company policy Required
- Qualified bidders will be subject to drug testing as required by Department of Transportation Regulations. Required
Licenses and Certifications
- Driver's License Required
Mission Statement: Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience. Benefits: We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
*Please be aware that some benefits may not apply to provisional or part-time job titles.
|
Orange & Rockland
$$41.11-$41.11
parental leave, paid time off, paid holidays, tuition reimbursement, 401(k), employee discount
Dec 02, 2025