New

Mail Services Representative

Vaco
$39,520.00 - $43,680.00 / yr
401(k), retirement plan

Dec 02, 2025
The Mail Services Representative supports the day-to-day operations of the Corporate Mail Center by handling a variety of critical tasks related to mail processing, package distribution, equipment operation, and internal tracking. This role is responsible for ensuring timely and accurate handling of all incoming and outgoing correspondence while maintaining service level expectations and supporting overall departmental workflow. Key Responsibilities: Collect, sort, and distribute incoming and outgoing mail and packages. Operate inserting equipment (2D, OMR, and non-barcoded) to process print jobs. Prioritize inserting tasks in alignment with established SLAs. Perform manual reconciliation of correspondence and ensure accuracy of processed items. Operate postage meters, including performing postage downloads. Monitor supply levels and order postal materials as needed. Perform routine equipment checks and report maintenance needs. Use handheld devices for internal tracking and delivery verification. Conduct research and tracking activities using Send Suite systems. Complete internal and offsite delivery routes as assigned. Operate scanning equipment for digital processing. Utilize shipping software for package preparation and administration. Run and submit postage and mailing metric reports through Business Manager. Provide operational support to team members to ensure consistent daily workflow. Experience: 2-5 years of experience preferred, ideally in an environment with advanced equipment or software. Working knowledge of inserting equipment preferred. Familiarity with USPS guidelines and postal regulations preferred. Understanding of general Mail Center operations. Requirements and Abilities: Proficient keyboarding and basic computer skills. Ability to type 35-50 WPM with accuracy. Basic proficiency in Microsoft Excel and Word. Experience using Microsoft Outlook, including handling attachments. 1-2 years of experience in an office or customer-facing environment. Ability to maintain professionalism in fast-paced or high-pressure situations. Strong verbal and written communication skills. Ability to adapt to shifting priorities, troubleshoot issues, and meet strict deadlines. Must be able to lift up to 30 pounds. Willingness and ability to learn new systems, equipment, and procedures. Demonstrated capacity to understand and follow new processes. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.