Senior Sales Coordinator

The Senior Sales Coordinator for Gartner Conferences is a key operational partner to Conferences' Sales teams, with a specialized focus on data reconciliation, accuracy, and process optimization. This role is responsible for validating and reconciling complex sales and commission data sets, driving improvements in data quality and reporting, and supporting strategic sales initiatives. The Senior Sales Coordinator leverages analytical skills and cross-functional collaboration to ensure seamless conference operations and informed business decisions.

Primary Responsibilities:

• Data Reconciliation & Validation: Lead the reconciliation of attendee sales, commission, and exhibitor data across multiple systems and reports. Investigate and resolve complex discrepancies in partnership with Sales, Finance, and Data Engineering teams to ensure data integrity and accuracy in all reporting and commission payments.
• Commission Process Improvement: Document, review, and continuously enhance sales commission reconciliation processes. Ensure data quality, efficiency, and scalability in monthly commission reporting and sales performance tracking.
• Data Validation & Quality Assurance: Validate large operational data sets to support development of key performance indicators (KPIs) and analytical dashboards. Conduct data quality audits and remediations to maintain high standards of reporting accuracy.
• Reporting & Analytics Support: Respond to ad-hoc data and reporting requests from sales leadership and business stakeholders, delivering timely and accurate information to support business decisions.
• Stakeholder Collaboration: Act as a liaison between Conferences, Sales, Finance, and data engineering teams to resolve data quality issues.
• Inquiry & Issue Management: Triage and resolve inquiries related to attendee sales, commission payments, and data discrepancies from internal and external stakeholders.
• Documentation & Process Development: Maintain and improve process documents, response templates, and training guides related to reconciliation and data management tasks.
• Conference Preparation & Onsite Support: Collaborate with Conference Operations and Branding to prepare for onsite support of the Conference Sales Suite. Accurately track on-site renewals, attendee sales, and maintain current pricing and inventory in the CRM. Travel to conferences 3-5 times per year to execute onsite sales operations.

Experience:

• Bachelor's Degree or equivalent experience.
• Minimum of 3 years of experience in sales operations, data reconciliation, or a related field.
• Proficiency in Excel; experience with SQL and CRM systems is highly preferred.
• Strong analytical, problem-solving, and process improvement skills.
• Proven ability to reconcile complex data sets and drive data quality initiatives.
• Excellent written and verbal communication skills.
• Experience collaborating with cross-functional teams and managing multiple priorities in a fast-paced environment.

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