PODS TAD Specialist

TAD (Transport Authorization Department) Specialist

LOCATION: Phoenix, AZ (onsite)

Compensation: $18.00 - $ 20.00 per hour

Schedule:

6:00 am - 6:00 pm: Thursday, Friday & Saturday

6:00 am - 6:00 pm: Wednesday, Thursday, Friday & Saturday (overtime eligible)

**will eventually transition to overnight hours**

The Transport Authorization Department (TAD) Specialist is responsible for authorization management of non-emergency transports. TAD Specialists work with Communications, Operations, payors, and billing to ensure appropriate paperwork is obtained before or around the time of the patient's transport.

Responsibilities:

• Collaborate with Communications to ensure proper guidance and dispatch for non-emergency transports, including required paperwork and authorizations.
• Review non-emergency transports to identify the correct payor and determine authorization requirements.
• Follow established processes to request and obtain necessary authorizations.
• Manage the Authorization work bin to meet payor requirements.
• Address customer complaints promptly by investigating, redirecting, or resolving issues.
• Maintain professionalism and uphold company policies, procedures, and information security standards.
• Build and sustain strong relationships with AMR teams (Operations, Business Development, IT, Finance) and external stakeholders (clients, payors, consultants, banks, government agencies).
• Demonstrate teamwork, cooperation, and a commitment to helping others succeed.
• Take initiative to learn new skills, improve communication, and enhance personal knowledge.
• Communicate effectively with customers, facilities, AMR Operations, and payors.
• Seek opportunities to improve processes and the work environment.

Qualifications:
Education & Industry Experience

• High school diploma or GED required.

• EMT certification/licensure or medical experience preferred.

• Familiarity with computer programs and software preferred.

• Experience working with the general public preferred.

• Understanding of Medicare and Medicaid guidelines for ambulance billing preferred

• Medical industry experience preferred.

• Proficient with Microsoft office and basic computer functions; ability to use a QWERTY keyboard with 40 words per minute typing
• Knowledge of HIPPA, Sarbanes-Oxley, and other key regulations within one month of hire.

• Basic knowledge of medical and insurance terminology preferred

• Clear communication in English, both verbal and written, with proper grammar and punctuation.

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark on meaningful work that will make an impact on you and the customers we serve. View our employee's stories on how we provide care to the world at www.AtaMomentsNotice.com.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.