Business Operations Manager

The application window is expected to close on: 1/5/26

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

This position will be hybrid, reporting to our San Jose, CA USA office

The Business Operations Manager position requires interactions with Multi-Functional and Cross-Organization Teams on a global basis. Your work experiences with Software Development Lifecycle (SDLC), Scaled Agile Framework (SAFe) and DevSecOps/DevOps are required to successfully deliver desired outcomes. Prior experience in Business or IT Frontline Support roles are required to gain quick understanding of issues and relevant solutions to remedy issues. Your passion to address ambiguities and challenges will continually drive operational excellence to higher levels and use sophisticated technologies to deliver substantial benefits. Your analytical skills and propensity to use qualitative and quantitative data will generate high yielding benefits to Cisco. Your confirmed negotiation and collaboration skills are important in securing excellent partnerships with Partners.

Systems Operations needs a Business Operations Manager who can blend Business and Technical perspectives to lead our Incident Management Teams and drive Continuous Improvements to ensure Services and Logistics (S&L) ability to satisfy Service Level Agreements. You will host Quarterly Business Reviews to demonstrate to S&L and IT Leaderships the performances of the overall Support Teams consisted of Systems Operations, Scrum Teams, and IT Support. Hosts Weekly Operations Meetings to review Metrics and Key Performance Indicators. You will collaborate with different Cisco Teams to identify, assess, socialize, and implement continuous improvements with appropriate success metrics. This job role offers breadth of opportunities because of the many applications and technologies supported by Systems Operations.

This role is integral to the B2B Alert Sync and Smart Resolve Artificial Intelligence (AI) initiatives from the Systems Operations Team, which aim to:

* Drive resolution of system issues with minimal human intervention.
* Enhance S&L business continuity and operational efficiency.
* Proactively address and resolve system issues before they impact business functions.

* 7+year's experience in Business Operations or/and IT and Vendor Management.
* Confirmed business or/and IT front-line support experience using automated incident tracking system such as ServiceNow, BMC, Atlassian, SolarWinds, Ivanti, and other automated tracking tools.
* Understanding or/and Certified on Agile/Scrum and Confirmed understanding of Agile/Scrum methodologies.
* Identify and drive Artificial Intelligence (AI) opportunities with proper justifications.
* Excellent written and verbal skills that are customizable to different target audiences.
* Experience in all or some of these: Tableau, Pega, Mulesoft, B2B, Salesforce, Service Parts Management (SPM), Robotic Process Automation (RPA).
* BS/BA in Business, Management Information Systems, or Computer Science.

* Experience in Oracle, PL/SQL, Java/J2EE and B2B.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.