Advanced Billing Specialist

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Advanced Billing Specialist

Location: Buffalo, New York or Quincy, IL

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Summary

Ingersoll Rand is seeking an experienced Advanced Billing Specialist to manage the customer experience across the Americas within our Industrial Technologies division. This role is pivotal in supporting operational transactions, milestone billing, and fostering strategic initiatives such as pricing, customer satisfaction, and service levels. The ideal candidate is customer-focused, self-motivated, and possesses a strong understanding of order management, supply chain operations, and financial processes.

Responsibilities

• Act as primary liaison between North American channel partners, manufacturing, and internal teams to ensure timely delivery and order accuracy.
  
  
• Manage customer expectations by communicating delivery timelines and resolving issues proactively.
  
  
• Develop and maintain effective relationships with key accounts and distribution partners.
  
  
• Oversee sales order bookings, backlog management, and P.O. errors.
  
  
• Manage milestone billing, invoice submissions, and order processing through various channels including Oracle/CRM systems.
  
  
• Support change order requests and ensure accurate invoicing and dispute resolution.
  
  
• Coordinate cancellation requests to avoid inventory discrepancies.
  
  
• Drive order processing consistency and improve first pass yield for order details.
  
  
• Support internal and external audits, record retention, and reconciliation activities.
  
  
• Lead cross-functional projects and process improvements using IR Lean tools.
  
  

Qualifications:

• Associates degree required
  
  
• 2+ years higher education
  
  

• Proficient in MS Office applications and ERP systems, especially Excel.
  
  
• Strong understanding of order management, invoicing, and supply chain processes.
  
  
• Excellent communication skills, both written and verbal.
  
  
• Demonstrated ability to build strategic relationships and lead cross-functional initiatives.
  
  
• Customer-focused with problem-solving skills and a proactive approach to continuous improvement.
  
  
• Bachelor's Degree in Business, Finance, Marketing, or Supply Chain preferred.
  
  

Work Arrangement and Travel Requirements:

• Onsite position in Buffalo, NY or Quincy, IL
  
  

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE: IR), driven by an entrepreneurial spirit and ownership mindset, specializes in mission-critical flow creation and industrial solutions across more than 40 respected brands. Our innovative products excel in complex, harsh environments, helping our customers develop lifelong relationships through expertise, productivity, and efficiency. For more information, visit www.IRCO.com.