Content Governance Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

We are looking for a detail-oriented, Content Governance Specialist to join our global marketing team. This role is responsible for implementing and enforcing the policies, processes, and standards that shape our digital content lifecycle. The Content Governance Specialist will help ensure content - and the systems that house it - are easily discoverable, organized and maintained in accordance with the organization's larger content and digital strategies.

As a key member of the content team, you will work closely with digital marketing, regional content teams and IT to maintain the infrastructure needed for efficient content management. This role is ideal for someone who thrives in a fast-paced, collaborative environment and has a passion for organizing content at scale.

Key responsibilities include:

• Content management and governance:

  • Manage and maintain the internal content library, ensuring that all assets are organized, tagged and easily accessible by marketing teams around the world

  • Help publish content on the organization's website using a headless CMS platform

  • Identify opportunities for streamlining content management processes and help implement automation solutions to improve efficiency

  • Document comprehensive content governance frameworks, policies, editorial guidelines and style standards.

  • Enforce content governance to ensure consistency in categorization, metadata tagging and version control, internally and externally

• Regional support and coordination: Help support regional teams, providing guidance and training on internal content management processes and how to publish content through the CMS

• Content quality assurance: Conduct regular audits of content to ensure it is accurate, up-to-date, and in line with global brand guidelines.

• Support for content personalization: Assist in implementing AI-driven content personalization initiatives

• Performance monitoring: Define and track key performance indicators (KPIs) related to content usage and performance, using data to inform improvements

Skills and experience:

• Content management systems (CMS) and digital asset management (DAM): Experience with enterprise-level CMS/DAM systems is a must; specific experience with Sitecore, Airtable, Wrike, Microsoft 365 and Marketo Engage a plus

• Project management: Ability to manage multiple content projects simultaneously, ensuring timelines and quality standards are met

• Content governance: Strong understanding of content governance principles, including content categorization, version control and metadata management

• Global collaboration: Experience working with cross-functional teams, especially in a global or multi-regional context

• Digital content marketing knowledge: Familiarity with top- and mid-funnel content strategies and how content supports lead generation, engagement and nurturing

• Attention to detail: A keen eye for detail to ensure that content is consistently organized and aligned with brand and marketing objectives

• Process improvement: Experience identifying areas for process optimization and implementing solutions to enhance operational efficiency

• Communication and training: Excellent written and verbal communication skills, with the ability to articulate complex information clearly, build relationships and guide regional teams

$74,000 - $101,000
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.

This role is eligible to be primarily remote within the United States. However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, or company events.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.