VP, Business Technology and Data

We are seeking a strategic, results-driven Vice President of Corporate Applications, Customer Experience and Data to lead our enterprise-wide application landscape, including systems supporting Finance (ERP), Marketing, HR, Legal, and other corporate functions. This role will also oversee the Data & Analytics team-with a mandate to modernize the corporate technology ecosystem and implement a cloud-based data strategy and Corporate Solutions.

The ideal candidate will drive cross-functional transformation by aligning technology solutions with business needs, ensuring scalability and efficiency, and preparing the company for growth and diversification.

Corporate Applications Leadership

Own the end-to-end strategy, delivery, and support for corporate platforms including ERP, HCM, CRM, DATA and other core applications.
• Partner with Finance, HR, Legal, Marketing and other business leaders to create a multi-year application roadmap that prioritizes business outcomes, user experience, and ROI.
• Modernize legacy platforms and evaluate new solutions to improve operational efficiency, scalability, and compliance.
• Oversee successful selection, implementation, and integration of enterprise platforms aligned with company goals.

Data & Analytics Strategy

• Build and scale a high-performing data and analytics team.
• Develop and implement a future-ready cloud-based data lake and data architecture to support enterprise reporting, advanced analytics, and AI/ML initiatives.
• Collaborate with business units to define KPIs, self-service capabilities, and dashboards that enable data-driven decision-making.
• Establish robust data governance and quality practices.

Customer Experience & Customer Portal Strategy

• Own the vision, strategy, and execution of CPI's customer experience across all touchpoints.
• Build and launch a modernized Customer Portal that consolidates ordering, job status, production visibility, reporting, compliance documents, analytics, and support interactions.
• Introduce B2B fintech and manufacturing best practices, including:
• Self-service ordering and configuration
• Real-time order and manufacturing visibility
• Digital proofs, approvals, and workflow automation
• Secure document exchange
• Predictive reporting and insights
• Case management & customer issue resolution
• Work closely with Sales, Product, Operations, and Customer Experience teams to design a portal that simplifies customer engagement and reduces manual dependencies.
• Work and align closely with the Engineering organization to integration existing platforms and solutions within Digital, and Manufacturing technologies.
• Establish KPIs to measure digital adoption, customer satisfaction, portal utilization, and operational savings.
• Drive continuous enhancement using UX research, customer feedback loops, and analytics to identify pain points and high-impact improvements.
• Ensure security, compliance, resiliency, and best practices expected in fintech-grade customer platforms.

• 15+ years of progressive experience in enterprise technology, including significant leadership of applications, data platforms, and program management.
• Proven track record in leading cross-functional application portfolios (ERP, HCM, CRM, etc.) and implementing modern enterprise systems.
• Demonstrated experience building digital customer experiences and B2B portals, ideally within fintech, payments, logistics and manufacturing environments.
• Experience in building and executing enterprise data strategies, including cloud-based data lakes and analytics platforms.
• Executive-level communication, stakeholder management, and leadership skills.
• Bachelor's degree in Computer Science, Business, or related field (Master's preferred).

Preferred Experience

• Experience in a high-growth, multi-business unit environment with global operations.
• Familiarity with ERP/CRM/CX platforms and modern B2B commerce/portal technologies.
• Experience leading technology transformations and modernization initiatives.