ADMINISTRATIVE ASSISTANT GRADE 7

ADMINISTRATIVE ASSISTANT GRADE 7
LAW DEPARTMENT
CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for the position of Administrative Assistant Grade 7 within the Law Department. The Administrative Assistant Grade 7 serves in a reception role and performs complex administrative duties. This position involves considerable customer service, both in person and by phone, and includes the performance of various administrative and clerical responsibilities. The position will prepare legal correspondence, provide general office support, and act as the Claims Administrative Assistant, such as, daily intake of claims, drafting of acknowledgment letters, creation of digital and paper files, coordination with departments for information and correspondence with claimant. The Administrative Assistant, Grade 7 exercises sound judgment when applying law and policies related to vital records and recordkeeping and manages sensitive information with discretion and confidentiality.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

• Perform considerable customer service via phone and email and advanced administrative tasks
• Respond to citizen inquiries and provide an explanation of departmental policies and regulations to other City employees and the general public, and refer inquiries not related to the Law Department to the proper City department or outside agency
• Prepare correspondence in relation to work of the office
• Collect and distribute mail and other intra-departmental documents along with preparation of mail to be sent out
• Perform administrative duties related to the claims process, including but not limited to creation and maintenance of paper and electronic files, communications, and preliminary review and recommendation of incoming claims, and provides assistance to the Claims Specialist
• Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Exemplary customer service skills in an office setting
• Ability to perform complex administrative clerical skills
• Operate standard office machines and appliances incidental to clerical assignments
• Thorough knowledge of business English, spelling and arithmetic
• Considerable knowledge of office terminology, procedures and equipment
• Ability to type from clear copy at high rate of speed
• Ability to maintain complex clerical records
• Ability to prepare reports using Microsoft Excel or similar program
• Good judgment in making decisions in accordance with laws, ordinances, regulations and established policies
• Excellent organizational, interpersonal, written, and verbal communication skills
• Proficiency with computers, with a preference for experience using Microsoft Office Suite
• Regular onsite attendance is required.
• Ability to communicate and work effectively with diverse populations, organizations, and interests
• Ability to work independently and in a group setting

MINIMUM REQUIREMENTS:

• Associates Degree in Business Administration or other business related field, AND;
• Two (2) years of clerical and/or customer service experience in an office setting, OR;
  
  
  
  • Any equivalent combination of education, training and four (4) years of related experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.
  
  
  
  
• Proficiency in Microsoft Office
• Excellent written and verbal communication skills

PREFFERED REQUIREMENTS:

• Bachelor's Degree in Business Administration or other business related field
• Four (4) years of experience working in a legal office setting
• Two (2) years of experience working with Microsoft Office Products, including Microsoft Excel
• Experience working in a municipal setting
• Experience working in an insurance claims department

SALARY RANGE: $29.36 - $35.59 hourly, full-time, with an excellent benefits package.

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, DECEMBER 12, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov.