Assistant General Manager for HOA

Assistant General Manager - Lead, Elevate, and Serve Our Community!

Location: Beautiful Residential HOA Community

Schedule: Full-Time | Onsite

Industry: Community Association Management / Residential Operations

Are you a dynamic, hands-on leader who thrives in a fast-paced environment and enjoys making a meaningful impact on residents' daily lives? We are seeking an experienced Assistant General Manager to help oversee the operations of our vibrant HOA community. If you excel at operations, team leadership, safety, and resident satisfaction-this is the perfect opportunity to grow your career while serving a community you can be proud of.

About the Role

As the Assistant General Manager, you'll play a key leadership role in ensuring the community operates safely, efficiently, and in alignment with our HOA's mission. You will support the General Manager, lead teams, manage operations, and help drive an exceptional resident experience. This is an opportunity to bring your strengths in organization, strategy, and customer service to a community that values excellence.

Key Responsibilities

Operational Leadership

• Oversee daily operations across assigned departments.
• Step in as acting leader when delegated by the General Manager.
• Develop and refine policies, procedures, and best practices.
• Support long- and short-term strategic planning.
• Manage budgets, spending, and financial stewardship.
• Ensure compliance with governing documents and all regulatory requirements.

Safety & Security

• Lead all safety and security operations for residents and guests.
• Supervise onsite security teams and related vendors.
• Partner with law enforcement and emergency agencies as needed.
• Review incident reports and implement safety improvements.
• Participate in monthly community safety inspections.

Landscaping & Grounds

• Oversee landscape and irrigation contractors.
• Ensure greenbelts, common areas, and open spaces meet HOA standards.
• Manage seasonal landscaping, water conservation, and tree maintenance.
• Conduct routine inspections and respond to resident concerns.

Facilities & Equipment

• Direct maintenance and repair operations for community facilities.
• Implement preventive maintenance schedules and regulations.
• Coordinate capital improvement projects with contractors and engineers.
• Oversee vendor and contract management for facility services.

Resident Services

• Lead the Resident Services Department to ensure prompt response to service requests.
• Oversee work orders, building repairs, and resident inquiries.
• Maintain transparent communication between residents, staff, and the Board.

Leadership & Team Management

• Recruit, train, and supervise staff and contracted vendors.
• Promote professionalism, accountability, and teamwork.
• Conduct performance reviews and support staff development.
• Lead team meetings aligned with operational goals and community priorities.

Qualifications

Education & Experience

• Bachelor's degree in Business Administration, Public Administration, Facilities Management, or related field.
• Minimum of 5 years of progressive management experience in operations, facilities, HOA management, or hospitality.
• Required certifications: CMCA & AMS; actively pursuing PCAM.
• Experience in residential HOA, senior living, or hospitality strongly preferred.
• Proven success managing budgets, vendors, and multidisciplinary teams.

Skills & Abilities

• Strong knowledge of community association operations and safety protocols.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities in a dynamic environment.
• Proficient in Microsoft Office and property management software.
• Professional, solutions-focused, and customer-service-driven.
• Willingness to work evenings/weekends based on community needs.
• Commitment to maintaining all required certifications.

Physical Requirements

• Ability to walk or stand for extended periods during inspections.
• Ability to lift up to 25 lbs occasionally.
• Comfortable working in both office and outdoor environments.

How to Apply

Call or Text: Jennie at 626-290-7328

Email Your Resume: jennie.suguitan@bbsi.com