Mortgage Business Support Program Manager II (Training)

First Tech Federal Credit Union
paid time off, 401(k)
United States, Oregon, Hillsboro
Dec 01, 2025
Description The Mortgage Business Support Program Manager II is responsible for the creation and delivery of mortgage curriculum and job aids to train and reinforce mortgage policies, procedures and compliance. This position may also support projects related to resolving process and program inefficiencies. Here's what you can expect from the job and what you need to be successful: Job Duties: Develop and conduct training sessions for new software applications, procedures, products, and compliance requirements, while ensuring full compliance with mortgage industry laws and regulations Partner with management to gain knowledge of training scenarios, and facilitate a variety of training courses to support the further development of the training curriculum Ensure internal communications and learnings are available and/or delivered in a timely and effective manner Administer training materials to support the onboarding process Gather regular feedback from the mortgage team to build compelling, insightful, and actionable business cases to drive strategic business enhancements Communicate initiative updates to senior management at both the business and enterprise level This position may also support the following responsibilities: Lead cross-functional teams in business program design initiatives, entailing documentation and analysis of the current state, documentation and design of the future state, as well as preparation of other deliverables that may be required to support the program change or its alignment to strategic goals Responsible for change management efforts regarding new mortgage system launches or regulatory changes Support and maintain compliance content approval process for mortgage initiatives Coordinate a variety of marketing projects and support day-to-day marketing efforts for mortgage Perform regular vendor access audits, fee adjustments, and as necessary, vendor integration and onboarding Essential Skills: Minimum 3 years' experience in business program analysis, evaluation, and implementation in the mortgage industry; change management and training/development experience preferred Experience in design or redesign of complex cross functional process flows Ability to create and deliver engaging presentations tailored to diverse audiences Able to articulate complex concepts; tailoring the message to various audiences i.e. senior leadership, technical teams, and front-line staff Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work Ability to successfully drive projects, processes and change management concepts in a dynamic and complex operating environment Working knowledge of Microsoft Office Suite Familiarity with loan origination software Minimum Education: High School Diploma; Bachelor's Degree preferred Certification/License: Six Sigma or Scrum certifications preferred Location: Hillsboro Corporate Office - Hillsboro, OR 97124 Target Compensation in Hillsboro, OR:$80,000 to 97,000 + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Clickhereto learn more! *First Tech is not currently offering Visa sponsorship or transfer for this position* #FT123 #LI-MG1