Customer Service Rep 1

The Oticon story starts with one man's passion to help his wife lead a better life, unhindered by her hearing loss. This passion to empower people in need of hearing support is what drove us through the last century, what drives us now, and what will take us into the next.

The Government Services Customer Service Representative's responsibility is to be the front line professional for the VA and Government customers. The position will play an integral role in working with other Oticon Departments and personnel in their daily VA interactions. They must possess the confidence and desire to address customer needs in a friendly, upbeat, proactive and professional manner.

Candidates must be able to work the shift 11:30am-8:00pm. This is a hybrid schedule. You will work onsite in the Somerset, NJ office Tuesday and Thursday. Monday, Wednesday and Friday you will work remotely.

• Provides call center coverage for incoming calls during phone loop hours.
• Work with other departments to ensure the accuracy of VA/Govt orders as it pertains to contract requirements, such Accounting, Data Entry, Production, and Systems.
• Ability to perform all Customer Service responsibilities for orders - data entry, inquiry and invoicing.
• Enters all orders for Oticon instruments, parts, warranties, loss and damage claims, and literature.
• Establish and maintain relationships with government audiologists, ensuring a positive Oticon experience with every contact and developing long term customer relationships.
• Maintain customer satisfaction and manage customer relationships and strategic partnerships.
• Provides solutions, support and assistance to daily customer requests, inquiries, problems and complaints for all VA/Govt. customers in a professional manner.
• Answers all customer service and basic audiology questions regarding Oticon products and services and promote new products and technologies.
• Possesses an in-depth knowledge of the ROES system, demonstrating the ability to answer all customer questions with regards to Oticon ROES coding and processing.
• Knowledge of and ability to use the ROES program for matching orders with P.O.s and entering orders.

May perform miscellaneous tasks/projects as directed by manager.

• HS Diploma or equivalent.
• Knowledge of Microsoft Excel, Microsoft Word and Microsoft Outlook.
• 1-2 years of Customer Service/Inside Sales/Telemarketing experience.

To perform this job successfully, and individual must be:

• Assertive, creative and sound decision-making skills.
• Positive ability to work as a team player and individual contributor.
• Have strong customer service and communication skills.

• • What we have to offer:
    
    Medical, dental, prescription, and vision benefits
    
    24/7 virtual medical care
    
    Employee Assistance Program for you and your family
    
    401(k) with company match
    
    Company-paid life insurance
    
    Supplemental insurance for yourself, your spouse/partner, and your children
    
    Short-term and long-term disability insurance
    
    Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care
    
    Pet Insurance
    
    Commuter accounts

    The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

    The pay range for this position is expected to be between $16.25 to $23.22 per hour; however, while the salary range is effective as of the date of this posting, fluctuations in the job market may necessitate adjustments to pay ranges. Further, final pay determinations will depend on various factors, including but not limited to experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, such as bonus, commissions, or discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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