Member Consultant Lead

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS - because people helping peoplestarts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

As a Member Consultant Lead at North Spokane, you'll be more than a financial guide-you'll be a mentor, coach, and trusted partner for both members and your team. You'll deliver exceptional service while ensuring smooth branch operations, resolving escalated issues, and empowering members with the tools they need to thrive. Your leadership will set the tone for service excellence, team collaboration, and operational success.

This role goes far beyond processing transaction. It's about delivering a whiteglove experience that makes every member feel valued, championing new memberships to grow our community, and empowering colleagues while driving the branch toward its sales, service, and quality goals.

We believe in fair and equitable pay for all employees. The listed pay ranges reflect our commitment to both internal equity and market competitiveness:

Member Consultant Lead: $32-$36, depending on years of Financial Institution experience.

Offers are made within this range, taking into account experience, skills, and alignment with internal team compensation. Please note that starting pay typically does not exceed the range midpoint.

• Training will take place at designated BECU Financial Centers.

• Reliable transportation and flexibility to travel between locations may be required.

• This is a fulltime position with core hours typically between 8:00 AM and 6:30 PM during the week.

• Saturday's are required on a rotational basis from 8:30am-1:30pm.

• Flexibility is required, including evenings, weekends, or additional hours as needed to meet branch objectives.

• Deliver Exceptional Service: Assist members with inquiries and transactions, ensuring satisfaction and promoting remote services.

• Resolve Escalations: Handle complex member concerns, authorize exceptions, and provide solutions that build trust.

• Coach & Mentor: Support consultants with questions, provide feedback, and foster professional growth.

• Drive Branch Success: Partner with managers to monitor workflow, staffing, and performance, ensuring service and quality objectives are met.

• Enhance Processes: Recommend improvements to procedures, products, and workflows for greater efficiency.

• Lead by Example: Maintain signing authority, oversee audits, and ensure compliance with policies and regulations.

• Collaborate Across Teams: Communicate effectively with leadership and staff to align on goals and strategies.

This isn't just about checking boxes-it's about leading with integrity, inspiring your team, and making a lasting impact on BECU's journey.

Minimum Qualifications:

• Bachelor's degree or equivalent related experience.

• Three years of experience as a Member Consultant at BECU or equivalent.

• Experience in a leadership or mentor role.

• Strong PC skills and ability to learn new software.

• Excellent communication, problem resolution, and coaching skills.

• Ability to maintain confidentiality, exercise discretion, and present a professional image.

• Flexibility to adapt to departmental and organizational changes.

• Compliance with SAFE Act legislation, requiring annual registration as a Mortgage Loan Originator (MLO).

Preferred Qualifications:

• Previous supervisory experience.

• Strong organizational skills with the ability to prioritize multiple tasks.

• Proficiency in promoting and crossselling Credit Union products and services.

Ready to lead with purpose, mentor with impact, and elevate the member experience? At BECU, your contributions don't just fill a role-they fuel growth, innovation, and community success.

Bring your expertise, passion, and leadership to the table, and let's achieve excellence together. Your journey of influence, innovation, and meaningful contribution starts now.

#BECU #Leadership #BECUJourney

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.