Technical Service Representative, New England East (NH, VT, MA, RI)

As the Technical Service Representative, you will work independently to maximize MSO account retention, profitability and partnership. You will increase sales growth by identifying areas for expansion and improvement. Must be proficient using methods such as analyzing main metrics; coordinate with sales, accounting and marketing teams to develop and implement solutions; and coordinate with local, regional, national, and global sales teams to ensure sales goals are met and in compliance with best practices and regulations. Your territory will be New England East (NH, VT, MA, RI). You will report to the Senior Sales Manager.

Responsibilities

• Communicate market changs.

• Stay current on products, processes, and system upgrades (Continuous Learning).

• Be a gatekeeper for installations, upgrades and national account mandates.

• Account Management.

• Communicate with the sales team about the product needs or product information.

• Industry Knowledge

Qualifications

• College Degree or 3+ years of equivalent work experience in a related field,.

• Customer Service Experience

• Accountability with experience and accurate follow up.

• Work with all levels of team.

• Manage technical customer service support.

• Experience interpreting and responding to customer requests