After Action Review (AAR) Administrator - DHS Federal Law Enforcement Training Center (FLETC)

JOB TITLE: After Action Review (AAR) Administrator

GOVERNMENT AGENCY: Department of Homeland Security (DHS), Federal Law Enforcement Training Center (FLETC)

POSITION INFORMATION: Full-Time Position

LOCATION: FLETC Headquarters - Glynco, GA; or other FLETC Training Delivery Points (TDPs) in Artesia, NM; Charleston, SC; or Cheltenham, MD (including the Washington, DC Office). Some services may be performed remotely. The place of performance will be dependent on the awarded proposal.

POSITION TIMING: Contingent on Contract Award

ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

Program Overview:

The Federal Law Enforcement Training Centers (FLETC), part of the Department of Homeland Security (DHS), is responsible for training and supporting the training of federal, state, local, and tribal law enforcement officers-as well as international partners-who enforce laws, treaties, and regulations in the United States and abroad.

Headquartered in Glynco, Georgia, with training delivery points in Artesia, New Mexico; Charleston, South Carolina; and Cheltenham, Maryland, FLETC's mission depends on secure, stable, and modern IT infrastructure.

This program delivers comprehensive Information Technology (IT) Delivery and Operations Support Services (DOSS) that ensure reliable and efficient IT and media system performance across all FLETC locations. The After Action Review (AAR) Administrator will play a vital role in managing and supporting the Milestone XProtect AAR system used to record, analyze, and review training exercises across the FLETC enterprise.

Position Summary:

The AAR Administrator is responsible for the administration, configuration, and ongoing management of the Milestone XProtect AAR system or equivalent AAR technology.

This position is ideal for an experienced audiovisual or IT systems professional with a strong background in video management systems, system integration, and enterprise-level media infrastructure.

The AAR Administrator will ensure reliable system performance, high availability, and compliance with DHS and FLETC security and operational standards. The role requires strong technical troubleshooting skills and a proactive approach to maintaining mission-critical AAR environments.

RESPONSIBILITIES:

Administer, configure, and maintain the Milestone XProtect AAR system across multiple FLETC sites.
• Manage system components including recording servers, storage, and user access controls.
• Ensure optimal system performance, availability, and data integrity through proactive monitoring and maintenance.
• Perform software updates, configuration changes, and system upgrades in accordance with DHS/FLETC standards.
• Coordinate with network engineers, audiovisual specialists, and cybersecurity personnel to ensure system integration and compliance.
• Troubleshoot and resolve issues related to video capture, playback, and data retention.
• Maintain documentation of system architecture, configuration settings, and standard operating procedures.
• Support end users and training staff with AAR playback, analysis, and data retrieval requests.
• Contribute to system planning, capacity management, and long-term enhancement efforts for AAR infrastructure.

REQUIRED:

• Certification in administration and management of the Milestone XProtect AAR system or an equivalent AAR system, or equivalent verifiable experience working with the Milestone XProtect AAR platform.
• Proven experience with video management systems (VMS), including configuration, integration, and troubleshooting.
• Strong understanding of video recording architecture, storage management, and networked media systems.
• Ability to manage user roles, permissions, and access controls within secure enterprise environments.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and collaboration skills to work effectively with technical and non-technical personnel.
• Ability to obtain and maintain a Public Trust security clearance.

DESIRED:

• Experience supporting Milestone XProtect Corporate or Expert editions in an enterprise or government environment.
• Familiarity with SQL Server databases used for Milestone back-end management.
• Experience integrating AAR systems with other IT or audiovisual infrastructure.
• Knowledge of video encoding formats, streaming protocols, and digital storage best practices.
• ITIL certification or experience working within structured IT service management frameworks.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.