Remote New

Customer Solutions Architect

NOKIA
US Annual Base Salary Range $ 128,982.61 - 239,539.13 USD *Plus, potential incentive/variable compensation for eligible roles
United States, Georgia
Nov 04, 2025
The Customer Network Solutions Engineer plays a critical role in providing Hyperscale customers on demand product (Hardware / Software) support, onboarding, integrating, and optimizing our optical transport solutions within Hyperscaler environments. Works closely with the customer account team, Customer Success team, PLM, Validation Lab, and Engineering/R&D to ensure fast time to value (TTV) and seamless delivery and performance of our DWDM systems in large-scale, mission-critical networks. Lead the onboarding and integration of DWDM transport systems in Hyperscaler production environments as part of new product introduction. Collaborate with Account Team, NPI,PLM, and Nokia training team, to understand customer roadmap, and develop customized remote and on-site training, so that customers are properly onboarded and trained on new products being introduced. Works programmatically with internal support teams, including Deployment, Tier 4 Technical Support, Customer Success, and Rapid Response Team (R&D), ensuring mission readiness for new solutions Working with lab personnel, supports lab trials, proof-of-concepts (PoCs), and interoperability testing with third-party equipment. Provide hands-on support for installation, configuration, testing, and troubleshooting of optical hardware and software in Nokia labs and customer labs (support both onsite and virtual). Collaborate as lab-based SME with SE account team to validate design and transport solutions that meet performance, scalability, and reliability requirements. As part of increased product adoption and sustaining activities, creates custom Hyperscaler specific documentation and conducts remote training sessions for customer engineering teams. Act as a technical liaison between customers and internal teams (PLM and R&D) to drive product improvements and resolve complex customer solution requirements Serves as a Hyperscaler Technical SME to the SE, CSEM, Tier 4 Technical Support, Engineering / R&D (RRT), and Deployment Team during highly complex technical escalations. Assists with creating technical documentation, action plans, scripts, etc... You have Graduate degree in electrical engineering, or related field, 7 years of experience. SME on LH and Metro Transport solutions for Hyperscalers (e.g., Microsoft, Oracle, Meta, Google, Amazon) Deep understanding of optical layer technologies including ROADM, EDFAs, mux/demux, coherent optics, and wavelength planning. Position requires excellent presentation skills for customer-facing engagements: live lab demos, troubleshooting sessions, postmortem presentations, etc. Proficiency in using optical test equipment (OTDR, OSA, BERT, etc.). Familiarity with Layer 1/2/3 protocols and network management systems (SNMP, NETCONF, RESTCONF, YANG, RESTful APIs, ZTP, Declarative Config, gRPC). Strong scripting skills (Python, Bash, etc.) for automation and diagnostics. Strong organization and project management skills are a must. Experience working within a lab environment It would be nice if you also had Familiarity with Infinera Optical products a plus About Nokia Join us in creating the technology that helps the world act together. We are a B2B technology innovation leader, pioneering networks that sense, think and act, putting the world's people, machines and devices in sync to create a more sustainable, productive and accessible future. Learn more about life at Nokia. About the Business Group A robust digital backbone is the unsung hero of modern life, underpinning everything from daily interactions to cloud computing and critical infrastructure. The Network Infrastructure team is passionate about pushing the boundaries of what's possible in networking, tackling the toughest challenges and delivering innovative solutions. We deliver trusted, purpose-built IP, optical, fixed, and data center solutions that power the internet, drive the global economy, and support the mission-critical industries that keep the world running. Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.