Supply Chain Quality Manager

Responsible for ensuring consistent, high-quality operations across the regional supply chain network. This includes oversight of third-party vendors, standardizing processes across all vendor hubs, and maintaining quality from warehouse to retail to final customer delivery. This role is a key driver of quality assurance, root cause analysis, audit execution, and Lean/Six Sigma-based continuous improvement

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Provide strategic oversight and day-to-day guidance to third-party vendors.
• Ensure execution of quality programs and drive measurable defect reduction across vendor operations.
• Develop, implement, and maintain consistent quality standards and operating procedures across all vendor hubs to ensure uniformity, compliance, and performance alignment. * . *
• Conduct audits and inspections across facilities to ensure compliance with defined quality standards. Includes product quality checks, shipment audits, documentation reviews, and process assessments.
• Lead structured investigations into quality issues. Apply problem-solving methodologies (e.g., 5 Whys, Fishbone, DMAIC) to identify root causes and implement corrective/preventive actions.
• Monitor run rates and key operational metrics. Analyze variances to identify inefficiencies or quality risks and recommend process changes.
• Champion Lean manufacturing practices and process flow optimization in warehouses and plants. Provide training and coaching on continuous improvement tools. Green or Black Belt preferred.
• Partner with regional teams and vendor partners to embed quality culture, conduct process training, and elevate overall operational standards.

Required Skills/Abilities and Knowledge

* Strong problem-solving and analytical skills

* Expertise in quality systems, Lean/Continuous Improvement, and root cause analysis

* Experience standardizing processes across multi-site or multi-vendor environments

* Excellent communication and stakeholder management skills

* Proficiency in Microsoft Office (Excel, PowerPoint); data visualization or analytics tools a plus

* Ability to work in a fast-paced environment and manage multiple priorities

* Valid driver's license and acceptable driving record per company policy

Required Education

Bachelor's degree in supply chain, Engineering, Operations, or Quality Management; or equivalent experience

Required Related Work Experience and Number of Years

• 2+ years in supply chain quality, process improvement, or audit roles
• Experience managing or coordinating third-party vendor relationships
• Experience with standardized process implementation across distributed sites

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Six Sigma Green Belt or Black Belt highly preferred