VP of Resident Wellbeing

Apply online at deerfieldwnc.org.

Come explore Deerfield Episcopal Retirement Community. Nestled on 125 acres in the beautiful Blue Ridge Mountains, Deerfield is an outstanding senior living community with a resort-like atmosphere. Our new VP of Resident Wellbeing will play a pivotal role in creating remarkable experiences for our residents across every part of resident life. We are celebrating our 70th year of providing exceptional senior living for our residents, have a strong Culture of Care and are embarking on the next phase of our growth with an exciting expansion project.

About The Role

The Vice President of Resident Wellbeing provides the strategy to foster and sustain holistic resident wellbeing across the full spectrum of the resident experience. The VP of Resident Wellbeing supports Deerfield's mission, vision and culture of care by leading the teams that provide programs and services to support resident health, wellbeing, engagement and quality of life. Through partnership across all functional areas of Deerfield life, the VP of Resident Wellbeing fosters exceptional service delivery from the areas of direct responsibility and supports the success of the larger community. Resident Wellbeing creates a community environment where staff are invested in resident success and residents are able to explore their version of being their best selves as older adults, creating meaningful connections within the larger community.

Key Responsibilities

Operational Leadership - Fosters excellence in delivery of day-to-day responsibilities across multiple departments

Leads and oversees departments that provide wellbeing-related resident services, including: Clinical services (physician services; IL nursing services; emergency response; occupational health)
Social Work and Transitions
Resident Life
Home and Community-Based Services
Contracted Lifestyle and Wellbeing Services (spa and salon services)
Resident Communication and Technology Channels
Ensures service quality, resident satisfaction, and goal alignment with mission and values.
Ensures compliance with regulatory standards and integrates risk-aware operational practices.
Manages budgeting, staffing, and operational planning for assigned departments.
Identifies operational efficiencies and opportunities for service optimization
Facilitates interdisciplinary collaboration, including guiding resident-facing nutritional wellbeing programming.
Establish key metrics to track the impact of wellbeing and experience initiatives . Analyze data and provide regular reports to executive leadership with actionable insights.
Team Development & Performance Management

Manages departmental leaders and supports staff development, coaching, and succession planning.
Promotes a high-performing, mission-aligned culture of professionalism, emotional intelligence, and continuous improvement.
Provides team coaching and identifies opportunities for growth and development; models effective leadership and seeks feedback in the spirit of continuous improvement.
Aligns departmental goals and performance metrics with organizational strategy, creating and ensuring execution of programs and initiatives in a timely, effective fashion.
Provides change management leadership to encourage teams to take appropriate risks, adapt to changing internal and eternal factors and apply creative thinking to problem solving.
Strategic Initiatives & Special Projects

Researches, designs, implements, and evaluates data-driven, enterprise-wide initiatives and special projects (e.g., adult day services; communications and engagement platform implementation).
Contributes to strategic planning processes, including annual goals, long-range planning, and serves as an expansion project owner team member.
Stays current on trends in aging, senior living, healthcare delivery, wellbeing science, and resident engagement to inform innovation in programs and services.
Collaborate closely with other senior leaders to ensure alignment of resident wellbeing work to larger community goals, including those of the Deerfield Charitable Foundation.
Resident Engagement & Communication

Serves as a primary leadership liaison to the Residents' Council, ensuring constructive dialogue and collaboration between leadership and resident stakeholders.
Serves as a leadership liaison to advisory groups and committees, as assigned.
Leads transparent communication efforts related to health, wellbeing, and community living, including major organizational projects and initiatives (e.g., expansion project).
Works with leaders of licensed areas of residency - assisted living and skilled nursing - to help promote resident wellbeing throughout the resident continuum of life and care.

Required:

Bachelor's degree
Minimum of 10+ years of progressive leadership experience in wellness, wellbeing, healthcare, resident services, or related areas.
Demonstrated ability to lead initiatives, foster cross-departmental collaboration, and drive culture change.
Demonstrated ability to manage multiple departments and initiatives simultaneously.
Strong communication skills, both verbal and written, adaptable to diverse audiences (residents, families, staff, leadership).
Preferred:

Master's degree in gerontology, healthcare administration, business administration, or a related field preferred.
Experience developing and launching new programs and services is strongly preferred.
Physical Requirements

Ability to sit, stand, walk, bend, and reach throughout the day.
Must be able to move about the community to meet with residents, families, and staff in various locations.
May occasionally require lifting objects up to 25 pounds (such as presentation materials or training supplies).
Must be able to effectively communicate verbally and in writing for extended periods.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Why Join Deerfield?

Deerfield is dedicated to enriching the lives of both residents and staff by fostering a community rooted in respect, innovation, and excellence.
Deerfield employees enjoy a full suite of benefits including PPO health insurance (no high deductible plans), dental, vision, 403(b) with employer match, generous me away, professional development, on-site employee health clinic and scholarship opportunities. In addition, our employees enjoy access to many community amenities and a workplace culture that seamlessly blends heart and mind.

Deerfield is faith-based, nonprofit, open to all, and provides a continuum of services to empower residents to live life to the fullest. We enrich the lives of those who live and work at Deerfield and commit to be a leader in the field of aging services. We provide a non-smoking campus and our employees provide either proof of COVID vaccine or provide a validated religious or medical exemption form. All new employees must successfully complete a background check and drug screen as part of our onboarding process.

Deerfield is committed to providing access, equal employment opportunity and reasonable accommodation for individual with disabilities in all aspects of our employment, our services, programs and activities. To request reasonable accommodation or for additional information, contact us at askhr@deerfieldwnc.org.

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